Ana Garay

ANA M. GARAY PROFILE: Tri-cultural, independent, charismatic, with over 25 years’ experience in customer service/call centers; enjoys guest serving people and solving their problems. I believe the guest must always come first. I enjoy traveling, meeting new people, I love food, new flavors, and especially enjoy reading a good book, watching movies, traveling all over, making friends, and learning about new cultures. . EXPERIENCE: - Customer Service Advocate: Urgent.ly.com -September 2018 - Present Assisting valued customers with any situation that might arise during the course of services via email, text and over the phone. Providing refunds, calling service providers and ensuring everything is running smoothly and to the entire satisfaction of both our customers and service providers. -Customer Service Representative:FTD.com - October 2016- September 2018 In charge of opening/closing accounts, taking orders, and basically solving any situation our customers might have with orders, deliveries and product quality. - Customer Service Representative: Callflex -Jun. 2014-Sept. 2016 Assisting customers with questions about accounts, products, reordering products,reshipping, opening/closing accounts - Customer Service Representative: Provide-Commerce. -January 2014-May 2014 In charge of opening accounts for Proflowers.Com; Shari’s Berries, Red Envelope and Personal Creations, as well as ProFlowers International, solving issues, questions and over the phone solving problems that customers might have. - Customer Service Representative:. Lloyd Pest Control. - May 2012- December 2013 In charge of calls from customers scheduling appointments, making payments, opening/closing accounts, and general questions about the services the company provides. - Customer Service/Call Center Representative: STPG (Santa Barbara Tax Product Group). Jan. 2012- May.2012 In charge of over 163 calls per day, explaining bank (taxes related) products and solving doubts about taxes in general, as well as contacting IRS agents to solve customers’ questions about their refunds. - Delivery/Customer Service, Indigo Café; San Diego, CA -Mar 2009 – Jan. 2012. In charge of all deliveries for the company, expanded position to include product sales and marketing; implemented new sales tactics that doubled daily sales still in use today. Expanded job responsibilities and turned position into a customer service-centered position and dealt with all orders and deliveries. - Guest Service Representative, SeaWorld San Diego; San Diego, CA -Oct. 2006- Mar. 2009 In charge of phones, complaints, and ticket selling at the booths. Working as guest representative, I was the voice of the consumer, whether solving any problems or doubts guests might come up with, or providing information about the parks and its services. I Also worked in restaurants as both a hostess and a bartender, making sure they were having a great time and enjoying their visit to the fullest. - Front Desk Associate, Residence Inn; Anaheim, CA -Aug. 2005-Oct. 2006 D Taking care of guests in a personal matter, made reservations, and overall made sure that a guest’s stay at the Residence Inn hotel exceeded their expectations . - Working Lead/Floor Manager, Disneyland Resort; Anaheim, CA -Jan 2004-Aug.2006 As a lead, I was in charge to up to 10 registers and cast members to supervise, while also making sure guests had all the attention and services they needed to make every visit to the parks a most memorable one. -Guest Services and Relations: Senor Frog’s Tijuana, BCN, Mexico -Oct. 1992- Jan. 2004 In charge of large groups of tourists, advertisement for radio, TV, newspapers and magazines; Introduced restaurant into all levels of tourism in Southern California. EDUCATION: Bournemouth University; Bournemouth, United Kingdom, B. A. Hotel Management and Catering; 1985 SKILLS: 100% fluent in English, Spanish, and Italian along with conversational French. California Alcohol Serv-Safe® certified. Proficient knowledge and control of Windows XP, Mac OS X, Microsoft Office, and iWork. Typing speed of 60 WPM.