WORK EXPERIENCE
Company: Velocix
Dates: 04 September 2023 - Today
Position: Junior Project Manager
Location: Sintra, Portugal (remote)
ANA
FARIA
Responsibilities:
In my role as a Junior Project Manager, I lead the installation and
deployment of CDN software technologies, managing tasks and
timelines, tracking milestones, and fostering communication across
teams to ensure successful project delivery.
Key Skills and Focus Areas:
Organization: Good organizational skills to oversee the installation
and deployment process, ensuring tasks are prioritized and
completed efficiently.
PROJECT MANAGER
| SOFTWARE DEVELOPER
PROFILE
With my experience as a Junior Project
Manager, System Developer, and
Technical Aptitude: Understanding of CDN software technologies
and a capacity to grasp technical aspects to facilitate
communication between the project team and clients.
Adaptability: Ability to adapt to changing project requirements and
learn new technologies as needed in a dynamic environment.
Support Engineer, acquired during the
past 5 years, I bring a diverse set of
skills.
Client Focus: A focus on client satisfaction, ensuring that the
deployment aligns with client requirements and expectations.
Combining my background in customer
support, programming, and networking,
I am dedicated to utilizing my problemsolving and communication abilities to
ensure customer satisfaction.
Additionally, I have a strong sense of
responsibility, adaptability, and
analytical thinking, making me wellequipped to tackle any type of project
and excel in Project Management and
Software Development.
CONTACTS
Phone:
(-
LinkedIn:
www.linkedin.com/in/anafaria-apr
GitHub:
https://github.com/af-code2build
E-mail:-
Company: Microsoft
Dates: 15 September 2022 - 15 Julho 2023
Position: Technical Support Engineer
Location: Lisbon, Portugal (remote)
Responsibilities:
As a Technical Support Engineer at Microsoft, I answer to technical
issues from clients worldwide, while continuously sharpening my
problem-solving and communication skills.
Key Skills and Focus Areas:
Ownership: I take full ownership of the technical issue. I'm
committed to seeing each case through to resolution.
Self-organization: I have demonstrated exceptional proficiency in
managing a high volume of cases through finely tuned selforganizational skills.
Technical Proficiency: It’s crucial to have an in-depth
understanding of Microsoft products and to constantly keep myself
updated.
Customer-centric approach: I’m always aiming to be approachable,
empathetic, and responsive, to ensure utmost client satisfaction
with our support services.
WORK EXPERIENCE
SKILLS
Achievements:
C# Language
Python
Solution driven
React
Time Management
English
Soft-Skills
HTML/CSS
Portuguese
Receiving glowing reviews: My dedication to issue resolution
consistently earns me five-star reviews from clients worldwide.
De-escalating tense situations: In many challenging cases, my adept
interpersonal skills have defused tensions and de-escalated the
situation. I always try to ensure my clients feel appreciated and
supported.
Cross-team collaboration: I expanded my knowledge base beyond my
EDUCATION AND
CERTIFICATIONS
core responsibilities, studing technologies like IIS with other teams, to
deliver comprehensive support across Microsoft products and platforms.
Resolving time-sensitive issues: In a critical scenario, I swiftly assisted
users in North Korea who were unable to access the Android version of
Degree in Electrical and
Edge for several days. Understanding the urgency, I prioritized their
Computer Engineering
case to find a quick solution.
Sciences
Faculty of Science
From 2017
and Technology,
until 2020
Coimbra University
Company: Skyline Communications
Finished with an
Dates: 6 October 2020 - 30 August 2022
average of 17.1
Position: System Developer
Location: Lisbon, Portugal (hybrid)
Certified Scrum Master
Certification Active
Finished on
until 10 May 2024
May 2022
Certificate ID:
Responsibilities:
As a System Developer, my primary focus is on developing
applications that seamlessly integrate clients' devices with the core
software, utilizing protocols like HTTP, REST APIs, SNMP, and SERIAL,
among others, for the ICT media and broadband industry.
Key Skills and Focus Areas:
-
Application Development: I develop applications for seamless
communication between DataMiner and client devices, utilizing
diverse protocols and programming language skills like C#.
Project Manager Handson Training
Kreativstorm's
Hands-on Training
Program
Finished on
July 2023
Agile environment: As a Technical Account Manager (TAM), I
collaborate with cross-functional teams, gather customer insights,
actively engage in agile meetings, and strategize the best
implementation approaches.
Team Collaboration: I worked closely with partner teams to
leverage each other's work and adapt applications to meet specific
stakeholders' requirements.
WORK EXPERIENCE
Achievements:
Software development for major broadcasting companies: By
leveraging technical and problem-solving skills, I played a key
role in designing monitoring features for industry-leading
companies like Sky and Stats Perform, enhancing their operations
and driving their objectives.
Volunteering as a Technical Account Manager (TAM): I volunteered
to take on the role of a TAM alongside my system development
responsibilities. This involved attending meetings with clients on
a weekly basis, gathering requirements, defining project
milestones, and collaborating with stakeholders. Additionally, I
took the initiative to engage other resources within our company
to develop a new architecture for the project, surpassing the
limitations of the existing system.
Worked as an Agile Coach: I guided daily stand-ups, facilitated
retrospectives, and fostered a collaborative work environment,
strengthening team cohesion and optimizing project delivery.
