Ana Castro

CONTACT - - WORK EXPERIENCE 6+ years: Ana L. Castro Alaniz Detail-oriented Multitasker - Customer Service Tech support Scheduling Sales Data entry Record Manager Workflow Creation Lead Generation Tasks: Follow up with clients regarding possible appointments, Proactive scheduling their next visit, managing medical records, personal data SOFTWARE EDUCATION CRMs Dentristry (Eight Semesters) Google Suite UAM Of ce (Word, Excel, Managua, Nicaragua. Power Point) and historical. UNAN Preparatory School (High School) Managua, Nicaragua. LANGUAGE English English Personal Instructor: 2006 Self-Taught Spanish PERSONAL ABILITIES fi Time Management Problem Solving Teamwork Work Etiquette Verbal Communication Positive Approach to feedback 2021 - PRESENT Virtual Assistant I have worked with three companies oriented to doctors and patients, following up with patients while keeping direct contact with the office through emails, phone or other communication platforms, providing and requesting medical details for treatments using guidelines and data sharing regulations. I have experience managing CRMs, ERMs, and use them to fill out forms related to specific procedures with different doctors. Proper approaching to clients and great verbal communication are basic things in order to provide instructions so the client can easily follow until the day of completion. Freelancer