Ana Carmena Abrio

ANA CARMENA ABRIO Cagayan de Oro City, Ph | LinkedIn |- |-WORK EXPERIENCE TAXIBOX mobile self-storage Braeside, VIC Data Entry Support May 3023 - January 2026 ● Generated and maintained operational reports by processing 500+ customer reservations weekly, improving workflow efficiency and supporting faster decision-making for the operations team. ● Audited and corrected data inconsistencies across booking records, increasing overall data accuracy by approximately 30% and reducing downstream operational errors. ● Collaborated with internal teams via email to resolve data discrepancies, minimizing delays and keeping daily operations on schedule. Transpacific Office Partners Inc. Cagayan de Oro City, Ph Data Processing Specialist I & II October 2018 - April 2023 ● Managed and analyzed patient billing data for 200+ accounts weekly, helping reduce billing backlogs and supporting timely reimbursements for healthcare providers. ● Conducted insurance eligibility verification prior to claim submission, significantly decreasing claim rejections and saving hours of rework each week. ● Performed charge entry using CPT and ICD-10 codes, ensuring accurate and compliant billing workflows. ● Processed 250–500+ transactions weekly in collaboration with the billing team, maintaining accuracy in a compliance-focused environment. Prulife UK Cagayan de Oro City, Ph Administrative Secretary December 2016 - September 2018 ● Organized and maintained 300-500+ records and prepared client policies accurately and on time, reducing errors and improving internal efficiency. ● Prepared and distributed client policies accurately and on schedule, reducing errors and improving client satisfaction. ● Coordinated 10+ client meetings per month, optimizing schedules and preventing conflicts for agents and managers. ● Handled payment collection and field coordination tasks, supporting steady cash flow and smooth daily operations while also managing incoming calls and emails, resolving client concerns promptly and maintaining clear, professional communication. LEADERSHIP EXPERIENCE Transpacific Office Partners Inc. Cagayan de Oro City, Ph Assistant Team Leader October 2022 - April 2023 ● Co-managed a medical billing team of 7 total billers, coordinating daily workflows and overseeing 200–300+ claims per week, improving turnaround time by ~20% and reducing processing backlogs. ● Monitored performance metrics and led quality assurance reviews, driving a 25–30% improvement in billing accuracy, maintaining full HIPAA compliance, and supporting management decisions through regular performance reporting and team coaching. EDUCATION University of Science and Technology of Southern Philippines Bachelor of Science in Secondary Education ● Major in Physical Science (Physics and Chemistry) Cagayan de Oro City, Ph Graduation Date: March 2017 SKILLS & INTERESTS Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Docs, Sheets, Slides, Gmail, Calendar), Project management tools (Trello, Slack), Data entry & record management software, Canva, Zoom / Google Meet (scheduling and hosting meetings), Internet research / information verification, Document scanning & digital filing Communication Skills: Written and verbal communication, Client relations and intrapersonal skills, Problem-solving and conflict resolution, Collaboration and teamwork, Time management and task prioritization Language: Tagalog (Native), English (Conversational) Interests: Career consulting, Editing videos and posting it on social media, TikTok Reels, Canva editing (for personal use, like creating birthday banner, LinkedIn banner, portfolio creation & etc.), Github coding (practicing only, not proficient)