Ana Carmela Alcontin

I'm detail-oriented with a positive attitude to achieve results and keep customers satisfied by providing professional and efficient service. Throughout my 7 years of employment, I have developed a variety of skills based on my work experiences, especially in digital marketing online platforms, handling accounting transactions, and excellent customer service.

Philippine Virtual Assistants Academy

Digital Marketing Specialist

November 2023 - May 2024

• Business Branding
• SEO Optimization
• Social Media Management
• Graphic Design
• Content Creation
• Content Planning
• Facebook and Google Ads
• Email Management
• CRM

Tools Used: Canva, Zoho CRM, Capcut, Sem Rush, Wordpress, Figma

Bank of the Philippine Islands

Customer Service and Sales Associate

April 2018 - June 2023

• Providing excellent customer service.
• Handled and encountered different client inquiries to give them exceptional solutions to their problems.
• Served as a friendly, goal-determined, and hardworking employee.
• Gaining trust towards my clients.

Ever Consumer Sales Inc.

Accounting Staff

September 2016 - April 2018

• Accounts Receivable related transactions.
• Invoice recording
• Posting payments
• Weekly and Monthly Reports
• Handled Petty Cash

Tools Used: Microsoft Office, SAP