Ana Aieza Sabino

Contact Information Ana Aieza E. Sabino --M.L. Quezon Street Brgy. Poblacion, Guihulngan City, Negros Oriental 6214 Philippines Objective A highly motivated and fully committed individual seeking a suitable role in an organization where my skills and knowledge are beneficial towards the company‘s growth and progress which in return provides me a promising and rewarding employment. Summary of Qualifications • • • • • Speaks English fluently Very good analytical skill Flexible in adapting into different situations and efficient in time management Highly trainable, fast learner, and works with minimal supervision Well-mannered and service oriented Work Experiences Customer Service Representative, Technical & Chat Support (July 2019 – January 2020) (November 2020 – January 2021) Qualfon Dumaguete - Dumaguete City, Negros Oriental • Assists customers on their concerns and provide quality service on fixing • • technical issues with their phones and delegates other concerns to respected departments. Answers customers concerns via email, chat and text. Multitasks effectively Tools Used: Avaya, TAS, Ujet, Zendesk Inside Sales Representative & Trainer (January 2021 to November 2021) Zabella Insurance Agency – Plantation, Florida • • • • • Serves customers by offering affordable health insurance that meet their needs. Handles application for existing and prospective customers and ensures the accuracy and completeness of all required documents. Managing and resolving any concerns. Doing follow-ups with clients via email, texts & phone calls. Responsible for developing the skills and knowledge of the company’s workforce. • Ensures that the company is equipped with a workforce that can optimize its current and future goals and objectives, and deliver quality service that can meet client’s needs. Tools Used: Calltools, Zoho CRM, Zipwhip, Hubstaff Part-Time MCA (Merchant Cash Advance) Appointment Setter (June 2021 – September 2021) Fifth Venture Inc. – Taunton, Massachusetts • Cold calls CEO’s or Business owners to check about the inquiry they made for • • • business funding. Asks qualifying questions & send the info over to the funding manager. Takes inbound & outbound calls, e-mail and text communication. Organizes data using CRM & taking notes after every conversation. Tools Used: 8X8 Dialer, StandardContact CRM Part-Time Virtual Assistant (Real Estate) (February 2022 – November 2022) MRA Properties – Jersey City, New Jersey • Build rapport with sellers, listen, solve problems, overcome objections • • • Manages leads and stay organized using our internal CRM, conversation notes, response times, follow-up attempts into database, & updating pipeline. Outbound calling, taking inbound calls, e-mail communication, sms, cold calling, pipeline management, coordination and scheduling of real estate buying and selling opportunities Follows and master scripts used in lead generation and cultivation to deliver the team value proposition and handle objections Tools Used: Calltools, Roor, REI Blackbook CRM, REI Reply, ASANA, Dialpad Educational Background Associate in Medical Dental Nursing Assistant Graduated March 2019 Negros State University - Guihulngan Inside Oriental Sales Representative & Trainer (January 2021 to November 2021) Zabella Insurance Agency – Plantation, Florida