An Jhaina Abichuela

AN-JHAINA ABICHUELA  Brgy. Gulod Itaas, Batangas City, Philippines 4200  - -PROFILE Highly organized, excellent listener and computer skilled professional with 1 year experience in BPO industry. Firsthand knowledge of troubleshooting technical problems with mobile phones, computer software and hardware, router, and emails. Testing, assessing, and learning about updates and new technology. Answering incoming phone calls and provide support to callers experiencing computer and mobile problems of all kinds. Currently, enthusiastic to seek career advancement opportunity that will further enhance gained organizational communications & technical skills thus proving to be an asset to the company. KEY SKILLS AND EXPERTISE Technical Knowledge Software-System Proficiency Excellent Customer Service Verbal Communication Fast Learner Handling calls Detail-Oriented and Excellent Organizational Skills Excellent Problem Solving and Analytical Skills Positive Attitude PROFESSIONAL WORK HISTORY TELETECH LIPA BATANGAS CITY Technical Support Representative Teletech is an international business process outsourcing firm that provides a variety of. operational solutions to companies. Duties and Responsibilities: • • • • • • Troubleshooting technical issues Diagnosing and repairing faults Resolving network issues Testing and evaluating new technologies. Identifying hardware and software solutions Walking through customers on their mobile phones, pc, laptop, emails etc. EDUCATIONAL BACKGROUND TERTIARY : Lyceum of the Philippines University Batangas Bachelor of Science in Cruise line 2014 – Present AWARDS, SEMINARS, AND TRAININGS ATTENDED Mr. And Ms. CITHM 2014 - 3rd Runner Up Mr. and Ms. LPU Freshmen 2014 - 3rd Runner up STAY AND LEARN PROGRAM: SOFITEL,TGIF AND HOTEL JEN CCP Complex, Roxas Blvd, Pasay, Metro Manila 0 March 6-5, 2015 US CAREER ORIENTATION Lyceum of the Philippines University Batangas February 16, 2015 CITHM POWERED SEMINAR: BORDERLESS GLOBAL OPPORTUNITIES FOR HOSPITALITY PROFESSIONALS SHS Freedom Hall March 30, 2017 RESCUE 177: RISK DISASTER MANAGEMENT SHS Freedom Hall April 2, 2018 CITHM POWERED SEMINAR for ENTREP, MARKETING, BANQUET Lyceum of the Philippines University Batangas May 21, 2019 PERSONAL INFORMATION DATE OF BIRTH CIVIL STATUS GENDER AGE HEIGHT WEIGHT CITIZENSHIP RELIGION NATIONALITY : June 25, 1997 : Single : Female : 23 years old : 5’3” : 54 Kg. : Filipino : Roman Catholic : Filipino CHARACTER REFERENCES (Available upon request) I HEREBY CERTIFY that the above information is true and correct to the best of my ability. AN-JHAINA ABICHUELA Applicant