Amylene Sy

Amylene Cuyos Sy ​ Mobile: - Email:--Skype ID: amylene.sy https://www.linkedin.com/profile/amylenesy Summary Currently enrolled in a Lean Six Sigma Black Belt Training Course. Managed 6 successful big accounts that included VONAGE, Best Buy, United American Airlines, AT & T, British Telecoms, and VacationRoost/LeisureLink, with over 200 licensed and experienced manpower. Highly experienced and accomplished Senior Manager in ethical pharmaceutical selling of top brands like Augmentin, Engerix, and Gardasil and exceeding targets of over 100%. Highly skilled in Employee Development and managing experts and licensed professionals from different fields including supervisors, team leaders, and support managers. An excellent leader bringing a team to acquire perks and status of rank more easily than most and a strong commitment to continuing education and people career formation. Freelance Consulting GERSON LEHRMAN GROUP 2014-present Council Member A non-agent independent contractor and a thought partner with the world’s largest membership network for one-to-one professional learning and consulting. A member of the largest client base and a robust compliance framework that is different from other businesses that build and manage a network of experts whose goal is to provide clients with a unique and positive experience every time and are dedicated to helping clients make the most of their relationships. Employment History RIPECONCEPTS LEISURELINK – Manager 2016-present Managed a team of Accounting specialists, Operations specialist, Team Leads, Managers, and a Graphics Designer in the maximization of business revenues through a platform of managed distribution, reservations services, and on-line bookings. • Created the Salary Leveling and Categorization of Employees • Initiated and created a Developmental Training Program for Team Leaders POWERKING PHARMACEUTICALS INC- Director/Entrepreneur Establish, operate, maintain and carry on the business of Drug Distribution and Importation services and/or otherwise engaging in other kinds of services which are incidental to or in connection therewith. Please refer to link below for complete business information and scope of work. https://www.dropbox.com/s/3hiawmcf739qrqw/D.%20SEC%20AND%20ARTICLES%20OF%2 0INCORPORATION.pdf?dl=0 MERCK SHARP & DOHME- Pharmaceutical Sales District Manager VIS-MIN(Corporate Strategy/Management) Managed a sales team of 7 PHRs in Visayas and Mindanao responsible for planning, coordinating, and executing the different operational strategies to achieve company and stakeholders overall business goals. Disseminated information about the uses of pharmaceutical products and to whom these products should be marketed by performing effective market research in gathering data on the prevalence of diseases and communicating frequently with healthcare professionals.Trained and mentored sales representatives on traditional and new sales techniques and accompanied new representatives on sales calls in order to assist and evaluate them. Held regular regional meetings in which they articulated the regional plan of action regarding sales. And oversaw the company budget that was put aside for marketing campaigns and employee commissions. •​Contributed to the promotion of 2 PHRs in the team to SPHRs. •​Top district overall in peso sales of more than P13M for 6 months. WIPRO BPO 2009 Call Center / IT-Enabled Services / BPO Operations Manager (Corporate Strategy/Top Management) Managed the planning, coordination, and execution of the different operational strategies to achieve company and client overall business goals; demonstrated sound fiscal management in achieving profitability goals; continuously developed and implemented various processes for improvement initiatives to best attain service level objectives in call handling and target absenteeism and tardiness rates of at least 6%; provided leadership in ensuring the development plan of team leaders through trainings and other interventions; and increased the retention rate of top performers, controlled the programs expenses including including overtime, and represented the company in various social gatherings. •​Led the successful launch of the credit and collections account for British Telecoms with 150 certified creditors. TeleTech Customer Management Center- Call Center / IT-Enabled Services / BPO Senior Operations Manager (Corporate Strategy/Top Management) Assisted and led a dedicated team of skilled professional team members; and served as senior escalation point for the program. Made sure that the team is properly staffed and have the skills, techniques, tools, and processes in place to meet or exceed those customer expectations with the support of the workforce management team and QA team. Conducted performance measurements and performance tracking of service providers; provided management reports to clients; and positively influenced customer satisfaction. Developed business relationships to accomplish team goals; recognized strategic opportunities and high pay-off activities that led to success; developed others by giving specific and timely feedback and effective training and job experiences that enhanced employee skills. •​Successfully launched the expansion of the largest customer service account (Best Buy) with more than 100 CSRs; successfully launched the expansion team of an airline reservations account (UAL) with more than 50 CSRs; and successfully launched the largest technical support account (AT & T) with more than 200 CSRs which became the most revenue generating business for Teletech Cebu. eTelecare Global Solutions- Call Center / IT-Enabled Services / BPO Operations Officer-In-Charge- Shift Manager- Ensured that the shift is productive in terms of meeting the performance objectives and has the appropriate number of agents or representatives that are working to answer all calls on queue; constantly monitored the shift through an effective queue management based on the report provided by the Productivity Assurance Coordinators; gave timely feedback to Team Leaders based on the customer satisfaction survey in order to address areas for improvement; and conducted regular coaching and mentoring with direct reports to discuss set goals and objectives and possible development plans. •​Managed 3 campaigns and grew the program by 25% monthly from 36 agents to 175 agents with a total revenue of $80,640 monthly to a total of $392,000 monthly. •​Implemented cost reduction plans thru a paperless environment that increased direct labor margin percentage to 63%. Prudential of America- Insurance Sales Unit Business Associate/Sales Manager Developed and managed a Sales Business Unit of 4 Life Planners; contributed in the recruitment and training of Life Planners; and managed the seed capital and resources of Life Planners and underwriters. •​Qualified for the President’s Trophy Convention in 2003 Beijing, China. GlaxoSmithKline- Pharmaceutical Sales District Manager VIS-MIN(Corporate Strategy/Management- Professional Service Representative - Vaccine Division 1999 Professional Service Representative – Specialty Team VIS-MIN- Professional Service Representative- Took the lead role in selling pharmaceutical products/services to prospective healthcare organizations along with managing distribution partners within an assigned geographical region. Managed the sales process from initial point of contact (lead generation), to presentations, proposals, contract negotiations and execution. Met and exceeded minimum quarterly and annual sales objectives. Worked closely with the operational and tele-services teams; utilized relationships to ensure that product implementation schedules were met. Facilitated strategic partners' resources to assist in the sales process. Engaged, equipped, and lead all sales channels (including distribution partners) with appropriate training, tools, and strategy development for pharmaceutical products/services. •​Maintained a double digit growth for sales in all key cities (Davao, General Santos, Zamboanga, Cotabato) every year •​Top ABM for Bactroban in Visayas and Mindanao Most number of vials sold in major hospitals (Davao Doctor’s Hosp., San Pedro Hosp.) •​Convinced 4 PSRs to conform with the new policy on MD Call/MD Seen and to the new incentive scheme and re-grouped the Cebu Sales Team and refocused plans for each team member •​Sold the most number of Engerix-B vials (more than 3,300 vials) by developing the business for Engerix-B at WORLD VISION in Cebu City •​Top 2 Vaccine PSR in 1998. Educational Background Ongoing Lean Six Sigma Black Belt Training MoreSteam University -) Bachelors of Science, Medical Technology Velez College, Cebu, Philippines -) Registered Medical Technologist (1990) Career Development Certification ACN 2Wire 1070B Modem Bridge Mode ACN 3rd Party Router Support ACN Antivirus/Firewalls ACN ATM Ping Part 1 ACN ATM Ping - Part 2 Accessing Modem GUIs ACN CTI Lite Enhancement Training ACN DSL Dry Loop ACN DSL Overview Can't Connect with Sync ACN DSL Overview No Sync ACN DSL Overview Connection Slow Browse ACN DSL Overview Connection No Browse ACN Genesys Screenpop ACN Password Reset ACN Troubleshooting 4100/5100b ACN Troubleshooting Email ACN TrueSwitch Adobe Acrobat 6.0 Fundamentals Call Center Management: Managing an Inbound Call Center Call Center: Inbound Customer Service Cisco MeetingPlace Introduction Cisco MeetingPlace Introduction to Web Conferencing Cisco MeetingPlace Advanced Web Conferencing Cisco MeetingPlace Outlook Integration Code of Conduct Customer Relationship Management: eCRM Customer Relationship Management: Fundamentals of CRM eyeQ360 Evaluator Training Fraud Prevention for Supervisors and Managers GSD Supervisor Certification Exam Information Security: You Are Key ISO 9001:2000: Overview of Standards ISO 9001:2000: Implementing Standards Microsoft Excel 2003 Fundamentals Project Management: The Fundamentals Six Sigma Part 1: Six Sigma Essentials Six Sigma Part 3: Managing Six Sigma Projects STEP Six Sigma White Belt Advanced Six Sigma: The Measure and Analysis Phases of DMAIC STEP Six Sigma White Belt Certification Exam STEP Six Sigma White Belt Project Approval Supervisor Adaptive Coaching for Results - Part 1 ​ Supervisor Adaptive Coaching for Results - Part 2 Supervisor Phase I Certification Exam Supervisor: Introduction to Supervision Supervisor: Managing by the Metrics Sales Managers Workshop – Kab Sun Hong/Myung Won Jeong First Training Program/ Sales Managers Training Course – Myung Won Jeong Handling Employee Complaints - Josephus Jimenez Employee Management & Grievance Handling – Josephus Jimenez Basic Supervisory Course – Armando Bongco Jr. Coaching Skills – Stephen Camilleri Leadership Essentials – Angela Lagman Marketing Strategy – Josiah Go Systemic Managerial Analysis – Asia Business Consultants Finance for Non-Finance Managers – Helen Gutierrez Field Sales Management – Reynaldo Encarnacion Team Building Workshop – SmithKline Beecham 7 Habits of Highly Effective People – SmithKline Beecham / eTelecare Global Solutions Building and Leading a Team – Roz Segovia Managing Performance – Roz Segovia Continous Improvement / Problem Solving and Decision Making – Brenda Abarabar Developing Self and Others – Vina Villegas