Principal-level design strategist with 19+ years of experience creating user-centered experiences and 8+ years of driving innovation. Deep expertise in AI/ML integration for workflows and processes, complex systems design, and strategic influence across product, engineering, and business partners. Proven ability to solve ambiguous problems and define scalable design approaches that balance innovation with accessibility and user needs. Expert storyteller and communicator who translates user insights into impactful experiences with compelling strategic narratives.