Amy Lanziano

Amy Lanziano Unit 10, 67 Roslyn St, Rushcutters Bay, Sydney NSW 2011 M:- E:- Professional Summary Exceptional leader talented at directing a team, organising tasks and maintaining passion and dedication to the position. As well as being technically savvy with outstanding relationship building, training and presentation skills. I am an individual that strives to create a solid working environment that achieves only the highest of customer service. Skills Exceptional Customer Service Fast learner Punctual at all times Outstanding Presentation Impeccable leadership Fabulous inter-personal relations Fantastic literacy and speaking Conflict resolution Powerful negotiator Proficient use in all Microsoft programs (Word/Excel/PowerPoint) and accounting software Work History Cotton On Body, Bondi Junction, NSW RETAIL ASSISTANT (May 2016 Ongoing) SME Village Sydney CBD, NSW RECEPTIONIST (July 2015-March, 2016) Opening/closing procedures according to strict procedure manual Answering membership/basic enquiries and telephone calls, making transfers to present colleagues Microsoft excel spreadsheet projects for colleagues Infusion Soft database entry experience Social media duties (Twitter, Facebook, Mailchimp) Assistance in setting up events and organising meeting room spaces Basic accounting with XERO / invoicing of personal expenditure of the company Cotton On Body, QLD RETAIL ASSISTANT (June-November, 2014) Opened the store including organising the float and setting up the computer sales systems Stocked new merchandise with acute detailing of an appealing display Maintained quality of service under pressure from high demand Aimed to reach KPI targets and adhere to Cotton On’s ‘Bestie Rule’ book with exceptional customer service skills AusCongo, QLD COMMUNITY DEVELOPER/BUSINESS EVENT MANAGER/ (March-ongoing, 2014) Gathered and analysed data for studies and reports and made recommendations based on findings. Coordinated funding for ongoing community programs including Community Development, Microfinance Pilot Programs and Business Development Cultivated close working relationships with other municipalities and governmental agencies to achieve the awareness of the community’s projects Initiated regular skype sessions with the Mbuji-Mayi community in the Congo Che Che Cuban Chicken & Pork, QLD CUSTOMER SERVICE/CASHIER (December, 2012-April, 2013) Consistently provided professional, friendly and engaging service Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff Quickly recorded transactions in MICROS system to deliver prompt service Noah’s Bondi Beach Backpackers, NSW RECEPTIONIST/ASSISTANT (March-August, 2012) Greeted and welcomed all hotel guests with a smile Processed 60 telephone and walk-in reservations per month Reviewed account information and charges with guests during checkout Sobi Clothes Shop, Pacific Fair, QLD CUSTOMER SERVICE/CASHIER/ASSISTANT MANAGER (December, 2010-December, 2011) Opened and closed the shop including all end of day financial transactions Stocked new merchandise with acute detailing of an appealing display Maintained quality of service under pressure from high demand Coles, Robina, Gold Coast, QLD CUSTOMER SERVICE/CASHIER (February-November, 2010) Delivered exceptional customer service on a consistent basis Assisted all areas of the department with extensive knowledge Utilised computer systems to perfection Coles, Rose Bay, Sydney, NSW CUSTOMER SERVICE/CASHIER (January-December, 2009) Delivered exceptional customer service on a consistent basis Assisted all areas of the department with extensive knowledge Utilised computer systems to perfection Dominos, Rose Bay, Sydney, NSW TELEPHONE SALES/PIZZA MAKER (February-October, 2008) Delivered exceptional customer service on a consistent basis Upheld excellent English speaking and literacy skills when placing orders Education Somerset College, Mudgeeraba, QLD (Year 12 completed, OP 4) The University of Sydney, Sydney -ongoing, NSW (2nd year degree in International Global Studies completed with a major in World Politics Work Experience NIDA (National Institute of Dramatic Arts) 2009 DOLLY Magazine (ACP Publishing) 2009 Achievements Musical scholarship/Singing & Piano- 2004 1st place in Physical Culture Dance Competitions- 2002 & 2005 Receiving ‘Star Award’ for excellent customer service post Mystery Shopper at Coles- 2009 Graduated with OP 4 (equivalent to 96 ATAR) at Somerset College- 2011 One of four chosen promotional advocates for high-end VIP race event- 2014 Personal Enjoy and active in: Singing/Song Writing Reading Public Speaking Debating Dancing Meeting new people Exercising Arts/Culture References COTTON ON BODY Georgia Roberts-M:- AUSCONGO NETWORK COMMUNITY ORGANISATION Costa Mukendi- M:- CHE CHE- Dennis- Ph: - | M:- SOBI- Cheryl Raby-Ph: - | M:- COLES (Rose Bay)- Chris Cameron- Ph: - | M:- DOMINOS- Daniel Elahi- -