Amy Jung

Amy Jung N3949 Washington Ave, Apt 4 Freedom, WI 54130 *- *- WORK EXPERIENCE PENINSULA TECH HELP Appleton, Wisconsin Office Manager, Jan 2010 - Present Direct or coordinate the supportive services department of a business, agency, or organization. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Set goals and deadlines for the department. Acquire, distribute and store supplies. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Plan, administer and control budgets for contracts, equipment and supplies. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Hire and terminate clerical and administrative personnel. Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems. Conduct classes to teach procedures to staff. Manage leasing of facility space. THYMEKEEPERS LLC, Hechendorf, Bavaria Owner, Sep 2007 - Dec 2009 Calculate revenue, sales, and expenses, using financial accounting or spreadsheet software. Compose descriptions of merchandise for posting to online storefront, auction sites, or other shopping Web sites. Prepare or organize online storefront marketing material, including product descriptions or subject lines, optimizing content to search engine criteria. Purchase new or used items from online or physical sources for resale via retail or auction Web site. Receive and process payments from customers, using electronic transaction services. Calculate purchase subtotals, taxes, and shipping costs for submission to customers. Compose images of products, using video or still cameras, lighting equipment, props, or photo or video editing software. Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods. Design customer interface of online storefront, using web programming or e-commerce software. Determine location for product listings to maximize exposure to online traffic. Develop or revise business plans for online business, emphasizing factors such as product line, pricing, inventory, or marketing strategy. Devise, select, or purchase domain name and web address. Implement security practices to preserve assets, minimize liabilities, or ensure customer privacy, using parallel servers, hardware redundancy, fail-safe technology, information encryption, or firewalls. Initiate online auctions through auction hosting sites or auction management software. Investigate products or markets to determine areas for opportunity or viability for merchandising specific products, using online or offline sources. Investigate sources, such as auctions, estate sales, liquidators, wholesalers, or trade shows for new items, used items, or collectibles. Measure and analyze Web site usage data to maximize search engine returns or refine customer interfaces. Fill customer orders by packaging sold items and documentation for direct shipping or by transferring orders to manufacturers or third-party distributors. Select and purchase technical web services, such as web hosting services, online merchant accounts, shopping cart software, payment gateway software, or spyware. Collaborate with search engine shopping specialists to place marketing content in desired online locations. Create or distribute offline promotional material, such as brochures, pamphlets, business cards, stationary, or signage. Create or maintain database of customer accounts. Create, manage, or automate orders or invoices, using order management or invoicing software. Deliver e-mail confirmation of completed transactions and shipment. Determine and set product prices. Disclose merchant information and terms and policies of transactions in online or offline materials. Integrate online retailing strategy with physical or catalogue retailing operations. Participate in online forums or conferences to stay abreast of online retailing trends, techniques, or security threats. LAS CRUCES PROPERTY MANAGEMENT Las Cruces, New Mexico Property Manager, Aug 2003 - Sep 2007 Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas. Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance. Investigate complaints, disturbances and violations and resolve problems following management rules and regulations. Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties. Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties. Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability. Determine and certify the eligibility of prospective tenants, following government regulations. Prepare detailed budgets and financial reports for properties. Direct and coordinate the activities of staff and contract personnel and evaluate their performance. Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations. Market vacant space to prospective tenants through leasing agents, advertising, or other methods. Solicit and analyze bids from contractors for repairs, renovations, and maintenance. Review rents to ensure that they are in line with rental markets. Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services. Purchase building and maintenance supplies, equipment, or furniture. Confer regularly with community association members to ensure their needs are being met. Clean common areas, change light bulbs, and make minor property repairs. Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties. CENTURY 21 ALL STARS OF WISCONSIN Wautoma, Wisconsin Administrative Assistant/Sales Person, Jul 1994 - Feb 1995 Present purchase offers to sellers for consideration. Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other. Compare a property with similar properties that have recently sold to determine its competitive market price. Advise clients on market conditions, prices, mortgages, legal requirements and related matters. Promote sales of properties through advertisements, open houses, and participation in multiple listing services. Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting. Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates. Interview clients to determine what kinds of properties they are seeking. Coordinate property closings, overseeing signing of documents and disbursement of funds. Generate lists of properties that are compatible with buyers' needs and financial resources. Contact property owners and advertise services to solicit property sales listings. Arrange for title searches to determine whether clients have clear property titles. Display commercial, industrial, agricultural, and residential properties to clients and explain their features. Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets. Coordinate appointments to show homes to prospective buyers. Answer clients' questions regarding construction work, financing, maintenance, repairs, and appraisals. Advise sellers on how to make homes more appealing to potential buyers. Investigate clients' financial and credit status to determine eligibility for financing. Develop networks of attorneys, mortgage lenders, and contractors to whom clients may be referred. Inspect condition of premises, and arrange for necessary maintenance or notify owners of maintenance needs.Conduct seminars and training sessions for sales agents to improve sales techniques. Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms. Arrange meetings between buyers and sellers when details of transactions need to be negotiated. Appraise properties to determine loan values. Rent or lease properties on behalf of clients. Secure construction or purchase financing with own firm or mortgage company. Solicit and compile listings of available rental properties. Review plans for new construction with clients, enumerating and recommending available options and features. Visit properties to assess them before showing them to clients. Locate and appraise undeveloped areas for building sites, based on evaluations of area market conditions.Contact utility companies for service hookups to clients' property. Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answer telephones, direct calls, and take messages. Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Compute, record, and proofread data and other information, such as records or reports.Complete work schedules, manage calendars, and arrange appointments. Review files, records, and other documents to obtain information to respond to requests. Deliver messages and run errands. Complete and mail bills, contracts, policies, invoices, or checks. Process and prepare documents, such as business or government forms and expense reports. EDUCATION OSHKOSH WEST Oshkosh, Wisconsin High School Diploma, Jun 1994 VITERBO UNIVERSITY, La Crosse, Wisconsin Biochemistry Pre-Med