Amy Jones

Amy S. Jones, SHRM-SCP, SPHR HUMAN RESOURCES PROFESSIONAL Strategic human resources executive with demonstrated ability to acquire key talent and build HR systems for entrepreneurial, growing organizations to achieve critical business objectives. Skilled at inspiring employee engagement and aligning strategy with corporate culture. Broad industry experience in varied operational roles.    HR Leadership Strategic Planning Employment law    Organizational Development Training and Development Corporate Policies    Talent Management Recruiting and Onboarding Mission Integration/Culture Most Significant Accomplishments         Reduced corporate turnover from 32% to 6% in a two-year span of time while growing employee base by 300% in initial 90 days of employment via acquisitions. Developed “KBA University”, which delivered over 40 classes to workforce in initial year. Led implementation of ServicePlus, KBA’s first corporate-wide training initiative. Authored new, comprehensive employee handbook. Developed internal education incentive plan to hire staff at 20% below market and grow skills Successfully launched a corporate wide online, automated performance management system. Reduced dependency on recruitment firms by more than 74%. During merger with European partner, aligned employment contracts & benefits for UK satellite offices, and developed single uniform policies for UK staff. Career Progression True U HR, LLC, VP of Talent, April 2023 – August 2025: Provide both tactical and strategic HR consulting to a wide range of clients, including compliance, recruiting, employee relations, talent development and engagement. K1ds Count Therapy, LLC, Director, Human Resource, April 2022 – Present: Responsible for building out all HR functions including recruitment and retention, rewards and recognition, employee relations, compliance and training. Accomplishments: Converted HR Processes from a PEO model to a internal HR structure. Designed an attendance plan to minimize call offs of Registered Behavior Technicians; created HR Analytics dashboard to monitor new hires, turnover rates and workforce statistics to improve workforce planning. Created FML and LOA training for managers. Renaissance Life and Health, Director, Human Resources May, 2016- April, 2022: Responsible for Human Resource functions, including strategic planning, recruitment and retention, compensation and benefits, employee relations, compliance and training. Accomplishments: Reduced call center turnover from 300% to 45% annually over a four-year period. Supported organizational growth of 200% in manpower while simultaneously building HR systems from the ground up. CTI Group, Inc. Director, Human Resources November, 2000 – May, 2016: Responsible for all global Human Resource functions, including strategic planning, recruitment and retention, compensation and benefits, employee relations, compliance and training. Accomplishments: Reduced corporate turnover from 32% to 6% in a two-year span of time. Established processes to support 300% growth via acquisitions. Aligned HR functions of two newly merged US companies with CTI. Developed the company’s first HR strategic plan. Authored new, comprehensive employee handbook. Developed employee education incentive plan to address significant potential growth in key verticals. Aligned employment contracts and benefits for UK offices. Developed single uniform policies for UK staff. Migrated UK sites onto corporate merit and performance review cycles and moved all sites to an automated online performance management system. Developed competency-based performance review forms and developed and delivered performance management training to all managers. Revamped compensation structures in US from 69 individual salary ranges to seven global ranges based upon employee contribution to organization. Reduced dependency on recruitment firms by more than 74%. Key Benefit Administrators, Inc. January 1987 – November 2000: Vice President, Human Resources June 1988 – November 2000: Responsible for all compensation, benefits, recruiting and corporate training programs. Accomplishments: Developed first remote claims processing program resulting in a waiting list of candidates for key claims processing roles. Established formal performance management program. Implemented broad banding compensation structure for employees. Developed recruitment plan resulting in over 90 new hires in one year. Restructured employee referral program, doubling referrals from 17 to 36 in the following year. Developed summer Flex time program which was implemented as a highly successful year-around benefit. Manager, Training and Development August 1987 – June 1988: Responsible for both technical and soft skills training and development programs throughout the organization. Accomplishments: Led implementation of ServicePlus, KBA’s first corporate-wide training initiative. Coordinated development of “KBA University”, which delivered over 40 classes in its first year. Developed New Employee Orientation. Training Specialist Flex Department January 1987 – August 1987: Responsible for development and implementation of all technical training for enrollment and operations teams, including Section 125 product training, systems training and sales training. Accomplishments: Developed technical training program for all positions within department, including systems training and procedures, and technical training with emphasis on internal products. Developed Universal Life insurance training which increased sales/enrollments by an average of 27%. Education / Continuing Education / Certifications      Ball State University; BS, Personnel Management, May 1983 SPHR from the Society of Human Resources Management, 2001, recertified 2015 Master Trainer Certification from Development Dimensions International for multiple training products Certified Trainer, 7 Habits for Highly Effective Managers, 2006 Certified Training Consultant, Ball State University, 1988 Volunteer Opportunities   Hear Indiana, Vice President and Board Member New Joy Lutheran Church: Board President and Building Chair