Amy Felisa Gli Peña

Amy Felisa Gli P. Barabat Address: Block 11, Lot 29, Stone Haven Residences, Brgy. Granada, Bacolod City. Negros Occidental 6100 Contact No: -/ landline :- Email-Skype id: ymapen PERSONAL DATA Birthday:May 13, 1979 Sex:Female Civil Status:Married Religion:Roman Catholic Nationality:Filipino Height:5’4’’ Weight: 150 lbs Language Spoken:English, Tagalog, Ilonggo & Bisaya EDUCATIONAL BACKGROUND University of St. La Salle, attended- Bachelor of Science Major in Computer Science Minor in Mathematics St. John’s Institute, attended- High School Education St. John’s Institute, attended- Elementary Education WORK EXPERIENCES Achieve Test Prep, Academic Advisor (homebased) July 19, 2015- present Provide academic, structure and discipline to general and medical licensed students attain their RN or BSN degree via incoming & outgoing calls and chat support. Ability to adapt to changes quickly and independently since schools that we work for have changes implemented Keeps customer informed of changes and updates as needed. Process faxes and voicemails to address students’ concern JP Morgan Chase & Co, Technical Support Analyst 16th Floor Net Plaza Building, 31st Street, Bonifacio Global City, Taguig Sept 8, 2011- April 15, 2015 - Learn difficult banking concepts, complex application user interfaces and computer hardware/networking/operatingsystems - Troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts - Deal with upset clients, showing patience, empathy and understanding. - Ability to confidently handle situations quickly and independently due to bank system enhancements and outages - Ability to train, mentor and assist co-workers on all aspects of serving clients. Accenture Inc, Technical Support Representative, AT&T Internet Services Robinson’s Cybergate Tower 2, Pioneer Street, Mandaluyong City, August 10,2010- August 15, 2011 assist internet users regarding connectivity, email & other computer issues provide customer satisfaction perform other computer troubleshooting Teleperformance Philippines, Inc., Technical Support Representative, AT&T Internet Services Luxur Place, Bacolod City, Neg. Occ., Philippines October 8, 2007 to July 31, 2010 assist internet users regarding connectivity, email & other computer issues provide customer satisfaction perform other computer troubleshooting Best Recreational, Inc., Treasury Head Araneta St, Bacolod City July 28, 2002 to September 24, 2007 do daily, weekly, and monthly reports do bi-montly payroll monitor & balances venue’s cash flow and operating expenses Innodata Philippines, Formatter Fuente Osmena Blvd., Cebu City November 2001- May 2002 responsible for tagging of articles, journals and other referenced items to electronic medium Negros Navigation Company c/o Premium Staffers, Passage Clerk Assigned at Libertad & Robinson’s Place Ticket Outlet December 2000- August 2001 manual & online issuance, reservation, and validation of passenger tickets do ticket reports, schedules part of ship boarding team (check up of passenger luggage ) REFERENCES 1.Jonalyn Victorino, Operations Supervisor JP Morgan Chase & Co, Branch Technology Support Contact #:- 2. Febe Zabala, Academic Prep Advisor Achieve Test Prep Contact #- 3.Dinnah Mallari, Specialist II JP Morgan Chase & Co, Mortgage Banking Cell #- 4. Arnold Garcia, Business Analyst JP Morgan Chase & Co, Branch Technology Support Cell #-