Amy Felisa Gli P. Barabat
Address:
Block 11, Lot 29, Stone Haven Residences, Brgy. Granada,
Bacolod City. Negros Occidental, Philippines 6100
Contact No: (-, (-
Email:-Skype:
live:message2amy
PERSONAL DATA
Birthday:
Civil Status:
Sex:
Religion:
Nationality:
Language Spoken:
May 13, 1979
Married
Female
Roman Catholic
Filipino
English, Tagalog, Hiligaynon & Bisaya
EDUCATIONAL BACKGROUND
University of St. La Salle, attended-
Bachelor of Science Major in Computer Science
Minor in Mathematics
St. John’s Institute, attended-
High School Education
St. John’s Institute, attended-
Elementary Education
WORK EXPERIENCES
Achieve Test Prep, Customer Success Assistant Manager (work from
home)
July 15, 2015 to October 23, 2023
Lead, mentor, and oversee a team of dedicated advisors
Provide guidance on best practices in customer engagement and
relationship management.
Foster a collaborative and customer-focused culture within the teams.
Develop and implement strategies to enhance customer satisfaction
and retention.
Build and maintain strong relationships with customers
Set performance expectations, conduct regular performance reviews,
and provide constructive feedback to drive continuous improvement.
Encourage the team to be customer advocates, understanding client
goals and helping them achieve success through your product or
service
Oversee the management of key customer accounts, building and
maintaining strong relationships.
Establish and monitor key performance indicators (KPIs) for the
Customer Success team.
Utilize data to identify trends, track customer health, and provide
actionable insights for the team and the organization
JP Morgan Chase & Co, Technical Support Analyst
16th Floor Net Plaza Building, 31st Street, Bonifacio Global City, Taguig
Sept 8, 2011- April 15, 2015
Learn difficult banking concepts, complex application user
interfaces and computer hardware/networking/operating systems
Troubleshoot issues by probing, listening, and analyzing the
situation, without relying on scripts
Deal with upset clients, showing patience, empathy and
understanding.
Ability to confidently handle situations quickly and independently
due to bank system enhancements and outages
Ability to train, mentor and assist co-workers on all aspects of
serving clients.
Accenture Inc, Technical Support Representative, AT&T Internet Services
Robinson’s Cybergate Tower 2, Pioneer Street, Mandaluyong City,
August 10,2010- August 15, 2011
Assist internet users regarding connectivity, email & other computer
issues
provide customer satisfaction
perform other computer troubleshooting
Teleperformance Philippines, Inc., Technical Support Representative, AT&T
Internet Services
Luxur Place, Bacolod City, Neg. Occ., Philippines
October 8, 2007 to July 31, 2010
assist internet users regarding connectivity, email & other computer
issues
provide customer satisfaction
perform other computer troubleshooting
Best Recreational, Inc., Treasury Head
Araneta St, Bacolod City
July 28, 2002 to September 24, 2007
do daily, weekly, and monthly reports
do bi-monthly payroll
monitor & balances venue’s cash flow and operating expenses
Innodata Philippines, Formatter
Fuente Osmena Blvd., Cebu City
November 2001- May 2002
responsible for tagging of articles, journals and other referenced
items to electronic medium
Negros Navigation Company c/o Premium Staffers, Passage Clerk
Assigned at Libertad & Robinson’s Place Ticket Outlet
December 2000- August 2001
manual & online issuance, reservation, and validation of passenger
tickets
do ticket reports, schedules
part of ship boarding team (checkup of passenger luggage)
REFERENCES
1. Darci Jobe
Aberdeen Proving Ground Federal Credit Union
Member Service Specialist
Email address:-Contact #: (-. Febe M. Zabala
JP Morgan Chase & Co
CS Manager
Email address:-Contact #: (-
3. Bernadette Joy Salvador- Dychinco
Achieve Test Prep
Quality Assurance Specialist
Email address:-Contact #: (-
