Amy Clark

AMY CLARKPROCTOR H:- Farmington Road , Madison, GA 30650- PROFESSIONAL SUMMARY Motivated Office Manager proficient in Microsoft [skill 1] and credit collection and reporting. Thrive in dynamic and fast-paced environments. Seeking position of increased responsibility with room for advancement. SKILLS Excellent multi-tasking ability Workflow planning Clear oral/written communication Contract negotiations Organizational skills Account reconciliation Team leadership Microsoft Office expertise Policy and procedure modification Clerical support WORK HISTORY Office Manager • Madison Credit Burea Madison, GA • February 2015 to Current  Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.  Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.  Administered to CRM and company database, including troubleshooting, maintenance, updates, and reports generation.  Maintained computer and physical filing systems.  Handled all incoming business and client requests for information.  Ordered all office supplies including ink cartridges, toner, and paper.  Monitored and evaluated personnel performance to complete [Timeframe] reviews, recommend advancement or address productivity concerns.  Received, screened and routed incoming calls.  Designed marketing brochures and wrote website copy.  Created reports and presentations. Credit and collections Data management Friendly nature Documentation and control Documentation expertise Credit • Lehman Brothers Bank Carlisle , PA • September 2005 to August 2009  Performed credit reviews on corporations to assess financial conditions.  Analyzed customer data, including financial statements, to determine the level of risk involved for extending credit.  Accessed credit records to evaluate customer histories.  Placed customer accounts on hold due to past due payments.  Gathered loan documentation for underwriting.  Reviewed customer files on a regular basis to make sure receivables were in sound condition.  Contacted customers and requested financial documentation.  Generated and mailed updated statements.  Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.  Drafted the complete annual audit reports including all footnote disclosures.  Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.  Trained new employees on accounting principles and company procedures.  Provided timely actuals, forecast and budget data for IT and corporate management. Bartender • Olive Garden Harrisburg , PA • October 2013 to June 2015  Managed strict beverage control to minimize waste.  Verified that guests at the bar were of legal age.  Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.  Motivated and disciplined employees according to established requirements.  Carefully followed safety and sanitation policies handling food and beverages.  Cleaned shelving, mixers, cups, blenders and soda guns.  Refused service to intoxicated guests.  Created effective employee schedules that maintained coverage at peak times and minimized labor costs.  Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.  Managed bar inventory, restocked supplies and placed orders.  Adhered to state laws regarding alcoholic beverage service.  Enthusiastically and appealingly described food and drink specials to guests.  Received beverage orders from wait staff and delivered beverages to guests.  Conducted monthly inventory.  Maintained a consistent, regular attendance record.  Processed orders on a computerized Point of Sale system. Server • Amici Madison Madison, GA • August 2015 to June 2017  Displayed enthusiasm and knowledge about the restaurant's menu and products.  Upheld highest standard for cleanliness of glass and silverware.  Quickly recorded transactions in MICROS system to deliver prompt service.  Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.  Skillfully promoted items on beverage lists and restaurant specials.  Inspected, pulled and stacked cleaned items and sent soiled items back for rescrubbing and re-washing.  Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.  Received frequent customer compliments for going above and beyond normal duties.  Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.  Maintained high standards of cleanliness and sanitation.  Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.  Maintained clean dining room, lobby and service areas at all times.  Set dining tables according to type of event and service standards.  Assertively upsold alcoholic beverages, appetizers and desserts. EDUCATION High School Diploma • Newport Junior Senior High School Newport, PA • 2003