AMY BUSHMAN
- |-| Wheaton, IL | www.linkedin.com/in/amy-bushman
H IGH -E N D SE R V ICE | CO MMU N ICAT IO N | CO L L AB OR AT IO N
Organized and detail-oriented professional with 25+ years of experience leveraging strong communication skills, analyzing
needs, and creating administrative strategies to strengthen client relationships. Thriving in high-energy environments with
the ability to navigate ever-changing business needs, improve productivity, and streamline procedures.
SELECT PROFESSIONAL EXPERIENCE
Bushman Agency, Inc. of American Family Insurance
Agency Owner | Licensed Agent
06/2021 – 12/2024
Successfully managed a diverse portfolio of 800+ client accounts, overseeing contract adherence and delivering exceptional
service in personal and commercial insurance. Developed and implemented strategies to retain 89% of the book of business,
including revitalizing at-risk accounts.
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Enhanced policyholder support by conducting 30+ monthly insurance reviews, identifying coverage gaps, and
increasing policy upgrades by 20%.
Led cross-functional initiatives, facilitating weekly team meetings, resulting in improved goal alignment and issue
resolution. Designed and executed targeted cross-selling campaigns, boosting revenue by 25%.
Recruited, trained, and mentored 5 employees, improving sales and customer service performance. Provided
ongoing feedback and support to meet organizational objectives and client needs.
Streamlined office administration by optimizing CRM technology for client management, marketing automation, and
operational efficiency. Created and maintained a digital filing system for current clients and prospects, ensuring
seamless access and data accuracy.
Developed sales enablement materials, creating product sell sheets that increased client understanding and
contributed to a 20% increase in close rates.
Managed high volumes of client communications, handling an average of 100+ calls/emails/texts per week.
Oversaw financial management, efficiently allocating marketing budgets and payroll to maintain profitability,
reducing operational costs while achieving 30% revenue growth.
Established and maintained strategic partnerships with the local Chamber of Commerce, Women in Business
networking group, and LeTip to support business growth and expand professional networks.
Guaranteed Rate Insurance
Account Manager
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Promoted within 90 days for exceptional outreach to clients and operational efficiency.
Coordinated communication between clients and 40+ brokerage insurance carriers to streamline processes and
resolve issues.
Processed 40+ policy change requests per day to efficiently meet client needs.
Hartwig & Paszotta Insurance Agency, LLC
Licensed Agent | Independent Contractor
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01/2021 – 06/2021
04/2020 – 01/2021
Developed and executed a targeted marketing campaign for executives within a niche commercial insurance
industry leading to a 25% increase in inbound inquiries.
Collaborated with inside sales associate to accomplish 50+ outbound calls/emails per day.
Led website redesign to improve brand visibility and user experience.
F45 Training
Co-Owner | General Manager | Trainer
11/2017 – 01/2020
Spearheaded growth of a new fitness studio brand, managing day-to-day operations across 4 locations operating 7 days a
week.
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Directed sales and marketing initiatives, driving a 25% increase in member acquisition and maintaining an 80%
member retention rate through targeted engagement strategies.
Instructed 20+ group fitness classes per week, 36-person maximum attendance.
Led staff recruitment of 20 fitness trainers, coordinated staff scheduling, and held weekly team meetings to review
franchise updates, class curriculum, and operational goals.
Managed client and prospect relations, addressing 100+ weekly inquiries across phone, email, and social media.
Reviewed client fitness goals, maintaining confidential progress files to track outcomes.
Built strategic partnerships with local organizations and Chambers of Commerce.
Organized events, including quarterly lunches and annual holiday parties for 40+ attendees.
Raw45 Boot Camp, LLC
Founder| Operations Manager | Trainer
02/2013 – 11/2017
Launched and grew a boutique fitness company as a start-up, achieving 320 members in under 2 years.
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Directed all business operations, including site selection, membership sales, marketing, website
design/maintenance, and financial management.
Leveraged Groupon campaigns to consistently attract 50+ new members monthly.
Instructed 15+ group fitness classes per week, 33-person maximum attendance.
Oversaw and trained a team of 5+ fitness trainers, managed schedules, and designed daily workout programs.
Addressed customer feedback and inquiries, ensuring high satisfaction and retention rates.
OTHER PROFESSIONAL EXPERIENCE
Various Technology Start-Up Companies
Event and Marketing Project Manager
Managed events and marketing initiatives for start-up technology companies, ensuring seamless execution and collaboration.
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Planned and executed 25+ trade shows, conferences, webinars, and internal meetings per year, managing site
selection, material creation, lead distribution, travel arrangements, and budgets up to $1 million.
Led marketing campaigns from concept to distribution, overseeing timelines and collaborating with external
vendors, including advertising agencies, PR firms, and commercial printers.
Collaborated with internal departments on product launches and special projects, ensuring alignment with
organizational sales and customer training goals.
Administered requests for proposals, working with legal counsel to finalize contracts ensuring 100% compliance with
company policies.
First point of contact for incoming calls, resolving and/or distributing 50+ phone calls per day.
Supported office operations through inventory control, vendor management, and office maintenance.
TECHNICAL SKILLS
Microsoft Office Suite | CRM Systems (Salesforce) | DocuSign | QuickBooks | Claims Processing | Risk Assessment |
Workers Compensation | Customer Service | Process Improvement | Client Relations
ACTIVE LICENSES
Property & Casualty | Life & Health
EDUCATION
University of Wisconsin – Madison
Bachelor of Arts: Journalism/Advertising
