Amy Benny

AMY BENNY 4 year experienced programmer analyst __________________________________________________________________________________________________ Self- directed, ambitious professional with more than 4-year experience in Level 2 IT service operations of business critical application. Good exposure in IBM Mainframe technologies and Ab –initio based ETL systems support. Professional Overview IBM Mainframe Tools COBOL,CICS, JCL, DB2, IMS, File-AID Other Technical skills Ab-initio, SQL, Unix,Microsoft Excels Service Operations Change Man, Service Now, Process Knowledge Foundation level knowledge of ITIL, Lean Six Sigma Awareness 1. ATOS-Syntel Pvt Ltd. Mainframe Programmer Analyst – Service operations (28 Nov 2016 -28 June2019) About the Role: Analyst programmer in a team supporting 36 IBM mainframe based applications for a global leading cards and payments. These applications were catering the merchant setup and transaction processing which makes it a Tier-1 service. Team size was 12. Project Name : JAPA GMS Legacy, CMHDB Client Name : American Express Technology : COBOL, CICS,JCL, DB2, IMS, File-AID, ChangeMan, Service Now, Problem management tools Duration : 1 Year 3 months s Project Name: GTOS MF Techpool Client Name: American Express Technology : COBOL, JCL, DB2, IMS, File-AID, ChangeMan, Service Now, Problem management tools Duration : 1.3Year Achievements: Achieved 15% sequential reduction in tickets/incidents over past 2years through implementation of 20+ fixes and alerts. Received 15+ appreciations from clients and higher management for resolving critical issues and providing accurate business information. Planned and performed Disaster Recovery exercise for more than 20 applications from Oct 2017 and scored 100% compliance in all of them. Have created 20+ knowledge articles on common incidents and application reference document to ensure faster resolution. Also helped fellow team member’s create many knowledge articles. Provided and received Knowledge transition to and from various teams and also mentored new joiners in the team Received Syntel Organizational award “ADAPTIVE” for performance. Received 4 SPOT recognition awards. Roles and Responsibilities: Monitor production batch for highly critical payment applications through Service Now and address the process failures. Participate in Major Incident calls to circumvent critical production issues. Root cause analysis and fix of production incidents. Investigate the business user raised issues / queries and provide a response / resolution within the agreed SLA Participate in knowledge sharing sessions with the application development team for new releases. Plan and execute the disaster recovery exercise for all the IBM Mainframe applications under the support scope. Ensure the change and release management processes are followed for project releases. Update the knowledge base for workarounds / known errors. SPOC for Quality and Security audits. 2. Cognizant pvt limited Mainframe Programmer Analyst – Service operations (23 July 2019 -27 Dec 2019) About the Role: Analyst programmer in a team supporting 36 IBM mainframe based applications for a global leading cards and payments. Team size was 20. 3. ust global Mainframe Programmer Analyst – Service operations (30 Dec 2019 -currently) About the Role: Analyst programmer in a team supporting 36 IBM mainframe based applications for a global leading credits and payments. Team size was 5.