Amuda Success Oluwaseun

Amuda Success Oluwaseun Virtual Assistant | Lead Specialist & Customer Support Representative Email-Phone -, - Professional summary Results-driven Virtual Assistant and Customer Support professional with 3+ years of remote experience handling high-volume inbound calls, lead management, CRM data entry, and property deal sourcing. Proven ability to convert qualified property leads, maintain 98% customer satisfaction scores, and exceed performance KPIs in fast-paced environments. Skilled in Google Workspace, HubSpot, Zoho, and Slack. Adept at call handling, lead qualification, follow-up communications, and remote work compliance. Experience Luminous Ltd. Ibadan, Nigeria (Remote) April 2024 – March 2025 Virtual Assistant & Lead Specialist • Managed 50+ inbound calls daily from buyers and sellers via marketing campaigns • • • • Alpha Intelligent Technology Co. LTD (Alpha CX) Beijing, China (Remote) January 2022 – February 2024 Sent personalized follow-up texts and emails using Slack-triggered workflows, increasing response rates by 35% and shortening sales cycles. Updated HubSpot CRM in real-time with accurate lead data, ensuring timely lead qualification and follow-up. Partnered with marketing to refine call scripts and CRM labels, reducing average handle time by 18% and improving data accuracy. Remote Customer Support Representative • Provided 24/7 support to 3,000+ clients worldwide monthly, resolving hotel booking and reservation issues via phone, email, and live chat, with a 98% customer • • • • • Education and property signs, following structured call-flow scripts to capture key details. Achieved 92% lead‑to‑appointment conversion by qualifying prospects and transferring urgent leads to acquisition managers within two minutes. • • satisfaction rating. Responded to 200+ emails and 30+ phone calls daily, achieving a 95% first-contact resolution rate and reducing customer complaints by 30%. Troubleshot and resolved 500+ complex technical issues, including payment gateway errors, booking cancellations, and account discrepancies, with a 90% resolution rate within 20 minutes. Collaborated with emergency teams to resolve 150+ critical issues monthly, ensuring seamless communication and issue resolution. Utilized CRM software to document customer interactions, maintain accurate records, and analyze customer feedback, resulting in a 25% improvement in service delivery. Consistently exceeded performance targets, resulting in positive feedback, recognition, and a 20% increase in sales revenue. ALX, Virtual Assistant Program – October 2024 – December 2024. Coursera, Business Analytics with Excel: Elementary to Advanced (John • Skills Technical Skills •       Soft skills •        Hopkins University) – August 2023 – September 2023. University of Ibadan, Nigeria. September 2018 – June 2023 (BSc. Physiology). Microsoft Office Suite (Outlook, PowerPoint, Excel, Word). Google Workspace (Docs, Sheets, Gmail, Drive, Slides, Forms, Calendar). CRM software (Meditech, Zoho, Salesforce, Hubspot, Zendesk). Project management tools (Asana, Trello, ClickUp). Digital collaboration tools (Zoom, Slack, MS Teams). Electronic health records (EHRs) software (Meditech). Data analytics software (Excel, Tableau). Excellent communication and interpersonal skills. Organizational and time management skills. Strong problem-solving and analytical skills. Attention to detail and confidentiality. Ability to multitask effectively in fast-paced environments. Ability to communicate effectively with patients and healthcare providers. Ability to learn quickly and adapt to new situations. Ability to work independently and collaboratively in a remote environment.