Amsa Venktesan

Amsa Venktesan No.42, Janaki Raman Street, West Mambalam, Chennai 33 ● -●-VIRTUAL ASSISTANT PROFESSIONAL SUMMARY Meticulous professional with extensive experience in handling customer services and administrative work from a remote location. Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. • • • • First-hand experience in preparing timely and accurate presentations and reports using sophisticated software Adept at completing assignments within provided timelines Proficient in managing social media platforms and handling basic website maintenance and blog management Excellent customer facing and inter-personal skills. EDUCATION • • Bachelor of Commerce from SRM University, Chennai Masters in Business Administration from ITM University, Bangalore. AREAS OF EXPERTISE Virtual Executive Assistant Book travel arrangements/reservations Take meeting notes Schedule meetings Put together power point presentations Prepare daily schedules/Calendar management Draft letters and important documents Act as receptionist Help with accounting/billing Send agenda Act as virtual project manager (basic tasks) Respond to emails Maintain CRM PROFESSIONAL EXPERIENCE FREELANCER, Aurora Fintech Solutions, India and New Zealand Virtual Assistant (6/2013 to 12/2014) • Handle correspondence and respond to inbound calls from customers • Set up autoresponders to manage incoming email in a profound manner • Book customers’ appointments and make follow up calls • Handle calendar management duties by coordinating executives’ schedules and appointments • Manage files in electronic forms using applications such as Dropbox and Googles Docs • Handle database building duties such as updating email or contact lists • Book hotels and flights for customers and ensure that they are made aware of the details • Prepare slideshow presentations for executives and record minutes of meetings • Set up and manage social media accounts on Facebook, Twitter and LinkedIn • Publish blog posts and filter and reply to comments left on the blog • Answer support tickets to resolve customers’ problems and provide additional information FULL TIME VA, Locus IT Services Pvt Ltd, India Virtual Assistant (HR & Admin) (1/2015 to 2/2017) • Received inbound calls for information regarding different companies on the Initiative panel • Provided information regarding services and products and answered callers’ queries • Assisted callers in resolving issues by troubleshooting their problems over the telephone • Made outbound calls to prospective customers to provide them with information on the company’s products and services • Handled incoming emails and support tickets by appropriately replying to them following company policy FREELANCER, FAIA, Australia Virtual Assistant (3/2017 – till date) • Handle correspondence and respond to inbound calls from customers • Set up autoresponders to manage incoming email in a profound manner • Book customers’ appointments and make follow up calls • Handle calendar management duties by coordinating executives’ schedules and appointments • Manage files in electronic forms using applications such as Dropbox and Googles Docs • Handle database building duties such as updating email or contact lists • Book hotels and flights for customers and ensure that they are made aware of the details • Prepare slideshow presentations for executives and record minutes of meetings • Set up and manage social media accounts on Facebook, Twitter and LinkedIn • Publish blog posts and filter and reply to comments left on the blog • Answer support tickets to resolve customers’ problems and provide additional information.