Amrit Raj
205, New Manglapuri
New Delhi, Delhi
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Summary
Deadline-driven travel consultant with expertise serving special needs clients. Outstanding interpersonal skills and looking to bring this amazing skill set to help a travel agency become even more client-focused.
Employment History
Carlson Wagonlit Travel
Senior Travel Counselor
Gurugram, Haryana
January 2020 – Working for NORAM, EMEA and APAC market corporate flight bookings, cancellation, exchange on automation and GDS (Sabre) as well.
Expedia
Invoice Agent
Gurugram, Haryana
July 2019 to January 2020
Worked on existing flight booking and hotels for invoicing and sending email to the passengers.
Carlson Wagonlit Travel
Senior Travel Counselor
Gurugram, Haryana
April 2017 – May 2019
Worked on EMEA, APAC, NORAM and LATAM corporate flight booking, cancellation, exchange (Power Turbo) in GDS (Sabre, Amadeus). Notifying passengers through e-mails.
Supervised payments via BTA and personal credit cards and handled all sensitive information with professionalism and discreteness.
EXL Services India Pvt. Ltd
Travel Counselor
Gurugram, Haryana
November 2015 – October 2016
Worked on existing corporate booking (for US client's) to issue the tickets, cancellation, refunds using GDS (Sabre) and sending invoices through e-mails.
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Yatra Online Pvt Ltd
Travel agent
Gurugram, Haryana
January 2015 – September 2015
Responded to customer's calls, sales, issues, and complaints regarding booking and found appropriate solutions when needed.
Education
Professional
Jan.2013 - Passed out BBA from Sikkim Manipal University.
Academic
Mar.2009 - Passed out 12th from Board of School Education, Haryana
Professional Skills
Code validation skills
Resolving discrepancies
Complaint resolution
Customer assistance
Documentation and reporting
Billing and coding
I have a good knowledge at MS Office like excel, Word, Power Point & good knowledge of computer basics with good typing speed.
Declaration
I do hereby declare that all the information given above are beliefs & true.
Date:Sign.
