I have 4 years 6 Months experience in technical support. Since last 2 year supporting US clients and before that I was supporting UK, Ireland and Scotland Customers.
skills on which we are working:
customer support voice/non voice
VPN configuration and troubleshooting
Network configuration and troubleshooting
Computer Hardware and Software Configuration, installation, maintenance and troubleshooting
New desktop/laptop setup and configuration
MAC book support
Firewall policies update
Active Directory
Network Printer Setup, configuration and troubleshooting
Microsoft M365 Admin support on premise and cloud.
Remote support
escalation handling
Kaseya BMS, VSA and IT glue