Amoya Johnson

I've worked across various accounts like JCPenney, AT&T, and Lululemon, primarily focused on customer service with a touch of upselling. Progressing into the role of an advocate, I developed and implemented strategic procedures for effective customer support. My responsibilities included maintaining comprehensive product/service knowledge, active and empathetic listening, and taking ownership of mistakes. Advancing further to a Team Lead, I honed my time and resource management skills, ensuring tasks were completed promptly. Demonstrating a deep understanding of the company's offerings, I successfully met deadlines and contributed to achieving organizational objectives.