Amoy Dyer

. . Amoy Dyer-- SUMMARY An excellent and skilled representative with over six years of providing customer service, sales, including retention and collections. Proficient in maneuvering Zendesk, CRM software and other tools. Known for always excelling and going the extent to provide great services to encourage positive feedback. I am motivated by my customers as I am really passionate about helping others and ensuring that they are always heard. EXPERIENCE Customer Support Agent Pizza Hut January 2024 - November 2024 • Assisting customer with placing orders from pizza hut • Updating, canceling and confirming orders are ready for pickup or status on delivery • Transferring calls to store at customer request Marketing Specialist Ces Communications • Role was to call customers to convince them to sign up for the casino promotions that we have September 2024 - December 2023 • 60 calls per minute was required Customer Support Agent Sutherland Global Services August 2020 - November 2022 • Assisting parents, teachers and caregivers with inquiries about ABCmouse via email, phone and chat • Troubleshooting technical issues regarding the platform including login issues, navigating the website or application • Canceling and extending subscription to help retain customers • Up selling other products • Advising customer of updates via emails Customer Support Agent Collective Solutions • Handling inquiries via email, phone and chat • Tracking orders statuses,returns, shipping inquiries, troubleshooting June 2019 - March 2020 • Handing escalations when issues are not being resolved • Sending surveys via email to collect feedback and improve services where required after each interaction Collection Agent Teleperformance • Contacted debtors via phone to inform them regarding over due payments • Negotiate payment plans or settlements to assist customers with financial needs • Adhering to collection practices while speaking with customers SKILLS Effective Time Management, Communication, Adaptability, Proactive, Great Listener and Availability January 2018 - January 2019