AMOS INYENE, VIRTUAL ASSISTANT
Cross River State, Nigeria |-|-| LinkedIn:
http://linkedin.com/in/amosinyene
Professional Summary
● I am a motivated and detail-oriented entry-level Executive/Customer
Support virtual assistant, with strong communication, organizational, and
technical skills. Skilled in issue resolution, handling inquiries, and driving
customer retention, I am quick to learn, adaptable, and dedicated to
exceeding client expectations. My focus is on delivering exceptional
support and ensuring seamless operations for businesses and
entrepreneurs.
Core Competencies
● Confidentiality
●
●
●
●
●
●
●
●
Tech-Savviness
Problem Solving
Customer Support
Attention to Details
Documentation
Communication Skills
Client Relationship Building
Data-Driven Decision Making
Professional Experience
Social Media Manager - MARONA FASHION (Onsite)
Jan. 2021 – June 2022
I design and implement strategies to enhance customer satisfaction, build
engagement, and drive loyalty. I manage customer interactions across various
platforms (email, chat, social media), ensuring effective communication. By
delivering high-quality assistance and fostering positive relationships, I contribute
to creating an exceptional social media content.
Content Strategist - TRAFFIK.NG (Remote)
April 2019– Jan 2022
● Expand sales and grow the customer base by providing exceptional
contents across all social media platforms, Key responsibilities include
conducting product demonstrations, managing online support, driving sales
and ensuring customer satisfaction through effective communication and
timely assistance.
Customer Service Representative - Ani-Mall (Remote)
March 2017- March 2019
●
Provide product support and assist customers to resolve issues, ensuring
satisfaction and meeting service targets. Handle inquiries, process
requests, address complaints, and deliver exceptional customer service to
enhance the overall customer experience.
Education
● Diploma in Tourism and Hotel Management – University of Calabar
Graduated: 2018
● B.A History and International Studies –University of Calabar
Graduated: 2022
Certifications
● Certified Virtual Assistant ALX Africa – 2024
● Soft Skills for Career Success Jobberman - 2024
Languages
-English (Fluent)
References
Available upon request.
