Amos Ejike Igwe

AMOS EJIKE IGWE Customer Service || Administrative Assistant || Virtual Assistant Address: 📍 GMT +1 | Email:-| Phone: - High-performing individual with 6+ years of experience in diverse customer service, administrative, and virtual assistant roles. Adept at providing exceptional service, streamlining operations, and managing tasks with proficiency. Proven ability to thrive in fastpaced environments and prioritize effectively. Eager to leverage skills and experience to excel in your establishment as a Customer Service, Administrative Assistant or General Virtual Assistant position. SKILLS Problem Solving Communication Conflict Resolution Active Listening Attention To Detail Technical Proficiency Empathy Team Work Meeting Coordination Project Management Data Entry & Spreadsheet Skills Office Adminitration Softwares PROFESSIONAL EXPERIENCE Administrative Assistant Miguel Prime Care (REMOTE) Nov 2023 - Present 100% Proactive management of executive and CEO schedules, ensuring clear prioritization and conflict resolution. 98% Responsiveness to all incoming correspondence, emails, and phone calls, directing inquiries to the appropriate channels. 95% Regular system maintenance and optimization for improved efficiency. Seamless execution of travel arrangements, including flight bookings, hotel reservations, and itinerary creation. 95% Accurate and concise meeting minutes capture, reflecting key decisions and action items. Successful planning and execution of events, adhering to budget, timeline, and logistical requirements. Production of high-quality reports, presentations, and documents, adhering to brand guidelines and formatting standards. Customer Service Agent Digital Witch Community (REMOTE) Sept 2023 - Jan 2024 Provided exceptional technical support to Digital Witch members via phone, email, and live chat, resolving issues related to website navigation, course access, and payment processing. Achieved a 95% customer satisfaction rating consistently throughout the quarter, exceeding team targets by 10%. Developed and implemented a knowledge base article on a common technical issue, reducing support tickets by 20%. Proactively identified and reported software bugs to developers, contributing to timely resolution and improved platform stability. Developed and delivered a welcome webinar for new members, receiving a 4.8 out of 5 satisfaction rating. Administrative Assistant Likeminds Business Int'l Ltd July 2019 - Jan 2023 Implemented a new electronic filing system, reducing document retrieval time by 20%. Streamlined travel booking process, resulting in a 15% decrease in travel costs. Developed and delivered training programs for new administrative staff, improving team efficiency by 10%. Received recognition from the executive team for exceptional organizational skills and initiative. Virtual Assistant Youlead Africa (Dotam) Feb 2021 - Dec 2022 Increased client satisfaction by 15% through proactive communication and problem-solving. Streamlined administrative processes by implementing new systems and procedures, saving 20% in time. Managed multiple client projects simultaneously while maintaining high accuracy and meeting deadlines. Reduced communication turnaround time by 30% through efficient email and phone management. Virtual Assistant Tradedge Advantage Crypto - Provided exceptional customer service via email, phone, and live chat, resolving inquiries and troubleshooting technical issues related to the crypto trading platform. Proactively managed the online community forum, responding to user questions, concerns, and suggestions in a timely and helpful manner. Moderated online discussions, ensuring adherence to community guidelines and fostering a positive and inclusive environment. Monitored social media mentions and sentiment, addressing negative feedback and proactively engaging with followers. Customer Service Mastersoft Technology limited. Mar 2014 - Dec 2016 Achieved a 95% customer satisfaction rating consistently throughout the employment period. Successfully resolved 100% of escalated customer issues within agreed timeframes. Increased customer retention by 5% through personalized service and proactive problem-solving. Administrative Assistant Owester Integrated Concepts July 2012 - Jan 2014 Provided comprehensive administrative support to the company management and staff, ensuring smooth daily operations. Managed office administration tasks, including scheduling appointments, maintaining calendars, and coordinating meetings. Handled incoming and outgoing communication, including phone calls, emails, and faxes, ensuring timely and professional responses. Processed expense reports, invoices, and other financial documents accurately and efficiently. Maintained office inventory and supplies, ordering and restocking as needed. Education 10/2021 – Current Advanced Diploma in Software Engineering (In View) Aptech Computer Education 05/2005 – 08/2010 High School – SSCE Great Emmanuel Secondary School Training and Certifications Leadership /Management Strategic Training • Strong in Leadership and management strategies, provide training opportunities to organizational team members and across departments. • Competency in business and management strategy, exceptional in handling Customer Relationship Management (CRM). • Handling project management tools, and proficiency in start-up strategic planning • Management strategies for people and resources Pastoral Communication Center • Hardware and software installation skills • Basic of Computer Technology • Microsoft office Suite skills Coursera • HubSpot: working with a ticking system • Introduction to CRM tools • Technical support fundamentals • Foundation of software testing and Validation (University of Lead) Udemy • Google Calendar: Virtual Assistant • Professional Diploma in CRM platforms management • Cold calling guide: Master selling on the phone • Customer Service Representative Skills • Customer Support Skills