Amormeo Rosario

Amormeo F. Rosario 28 Lower Dagsian, Purok 1, Baguio City 2600 65 Avenida Rizal East Lingayen, Pangasinan 2400 Mobile No: -/- Tel- E-mail Address:-- Work Experience: June 24, 2016 – Present – Human Resources Manager Manages Human Resources policies and programs related to recruitment and selection, associate relations, and other HR functions for a single location ensuring policy and regulatory compliance Responsible for developing and supporting retention initiatives by executing programs developed to improve morale and attrition Acts as a leader in the site providing guidance and counsel to the operations management team Manages, coaches and develops Site HR Team and serves as a mentor to other HR professionals Maintain knowledge of client’s business, products and/or services Attend training sessions to maintain or improve the level of skills Perform other tasks that may be assigned from time to time. November 16, 2013 – June 24, 2016 – Sr. Lead, Site HR/Assistant Manager/Site head Telperformance Philippines FHCS Inc. (Formerly Aegis PeopleSupport Inc.) Acts as consultant for all Human Resources Concerns Get involvement within assigned vertical to identify critical points and help resolve issues Act as a partner with the management in implementing strategic retention tools and activities Support partnerships of human resources with the assigned vertical in relation to strategic initiatives Ensure collaboration between human resources and assigned vertical on the development of programs, actions, policies and procedures Ensure compliance of assigned vertical to human resources programs and initiatives Roll-out HR programs to assigned vertical Attend quarterly board reviews to act as representative of the human resources department Secure necessary buy-in from people on the implementation of human resource/client directives Analyze exit interview summaries and attrition reports and come up with strategic retention programs for the assigned vertical Identify and analyze employee issues on behavior and performance Assist in the development and implementation of strategies to address employee issues Attend to, Investigate and resolve complex disciplinary cases escalated by teams Attend issues not covered by written policies and procedures and come up with solutions to address such Ensure that issues are communicated to concerned units and are being addressed Update the human resource database on termination dates and disciplinary cases Coordinate with the legal department and other HR units prior to execution of Decisions Safeguard and ensure compliance of assigned vertical to the company handbook and/or account policies Ensure company compliance to labor policies Keep updated on new legislations to the labor code Provide recommendations on necessary policy revisions Allocate Direct reports’ workload Ensure compliance of the team to all organizational Policies, procedures, programs and applicable law requirements Communicate to direct reports new programs and policies established by assigned vertical Motivate the team to achieve individual and team goals by setting performance objectives and standards, monitoring, evaluating and discussing performance Provide regular coaching and feedback Promote retention of Key Talents of a unit Management of New hire orientation training, content, methodologies and delivery Conduct New Hire orientation Training Coordinate with Government Labor units on the implementation of labor laws Send report monthly company labor law compliance reports to the department of labor. Monitor and participate in Industry Events and Happenings and recommend company participation to relevant activities Coordinate with various units to ensure the company’s participation to significant industry activities. Attend and represent the company on labor related cases outside the company. Assist in the interview process on Talent acquisition Conduct behavioral interviews on promotion of talents Assist and coordinate with compensation and benefits team regarding escalated concerns April 15, 2012 - November 15, 2013 – Lead, Site HR Employee Relations Aegis PeopleSupport Inc. Act as a consultant for all Human Resources Concerns Get involvement to assigned vertical to identify critical points and help in resolving issues Act as a partner with the management in implementing strategic retention tools Ensure collaboration between Human Resources and Assigned Vertical on the development of programs, actions, policies and procedures. Ensure Compliance of Human Resource Programs and Initiatives Roll-out HR programs to assigned verticals Attend Quarterly Board reviews as representative of human resource Analyze Exit Interview Summaries and Attrition Reports and come up with a Strategic retention Tool. Identify and analyze employee Issues on behavior and performance Assist in the development and implementation of strategies to address employee issues. Attend to, investigate and resolve complex disciplinary cases. Attend to issues not covered by written policies and procedures and come up with solutions to address such Ensure that issues are communicated to specific units and are being addressed Update the Human Resource database on Termination Dates and Disciplinary Cases. Coordinate with Legal Department and other HR units prior to execution of Decision Safeguard and ensure compliance with the company Handbook. Ensure company compliance to labor policies. Keep Updates on new legislations to labor code. Provide recommendations on necessary policy revisions Ensure compliance of the HR team to all organizational policies Conduct Exit Interviews, Employee Surveys and Focused group discussions. Process Both minor and Major Disciplinary Cases Prepare and submit government compliance to labor law Determine employees’ eligibility for transfer, promotion or rehire. Conduct Behavioral interviews and initial interviews for agent applicants Conducts Behavioral and validation interview for internal promotions. Updates system (SAP) for employee movements and hiring. May 2009 to April 15, 2012 – Specialist, Site HR-Employee Relations Aegis PeopleSupport Inc.(Formerly PeopleSupport Inc.) Ensure that company policies are deeply implemented within the site. Ensure company compliance to labor policy Counseling and discipline management of employees Formulation of new company policies Exit Interviews and attrition analysis Handles termination process (Eg. Dismissal Endorsements,) Conducts New hire Orientation Organizes and conducts focused group discussions Administrative tasks for HR functions Handles employee engagement and activities within the site. Activates employee retention tools Investigates employee cases and grievances Implement assigned annual, quarterly and adhoc employee engagement activities Complete all administrative requirements of pre/post/during project implementation Coordinate with various units in the implementation of employee engagement activities Monitor Compliance and participation of employee engagement events and assist on conducting post evaluation on employee engagement project. -- Sales Specialist, Customer Service Representative (Travel and Hospitality, Emerging Markets, Banking and Financial Services) People Support Inc. SM Fiesta Strip, Harrison Road, Baguio City Answer telephone calls from potential customers who have been solicited through advertisements Deliver prepared sales talk; describe products or services, in order to persuade potential customers to purchase a product under the campaign. Explain products or services and prices, and answer questions regarding offered services from customers. Obtain customer information such as name, address, and payment method, and enter orders and reservations into computers. Adjust sales scripts to better target the needs and interests of specific individuals. June 2007 to September 2007- AXA Financial Advisor Perez Blvd Dagupan City Pangasinan Explain products and different options to potential clients, and give them the most appropriate and suitable answer to their insurance needs. To look for potential customers who are in need of insurance benefits April 2007 to June 2007 – Data Encoder Executive Global Marketing Perez Blvd Dagupan City Pangasinan Encode Sales Lead and Phone call results from account executives. October 2003 to July2004 - employee – Dagupan Village Hotel Lucao District, Dagupan City, Pangasinan To provide excellent customer service to hotel visitors. To deliver and cater to programs and occasions celebrated inside hotel premises. Answer customer queries regarding hotel and restaurant. Take food and informs chef’s regarding guest orders. Other Affiliations/Work: August 2013- September 2013 – Recruitment Specialist –MyoutDesk Inc.(Homebased) August 2012 – Present – Freelance Quality Analyst – Humanatics(Homebased) Educational Background: Bachelor of Science in Nursing Lyceum Northwestern University Tapuac District Dagupan City Pangasinan (Years Attended: 2003 – 2006) Secondary Education Saint Columban’s College Lingayen, Pangasinan (Years Attended: 1999 - 2003) Preschool and Primary Education Poblacion Central School Lingayen, Pangasinan ( Years Attended:-) Character References: Hanelyn Deslate Sr. Manager, Site HR Teleperformance Philippines - Ma.Jocelyn Balaoro HR, Senior Manager(Former) - Aegis PeopleSupport (Phils), Inc. Ronaldo Hecita AVP, Site HR (Former- Aegis PeopleSupport Phils. Inc. I hereby attest that the statements above are true and correct to the best of my Knowledge Amormeo F. Rosario Sr. Lead Site HR