Ammiel Evagryn Charles

Ammiel Evagryn Charles Phone No: - | Email:-Address: Lagos, Nigeria Lead Trainer, Media Planning and Buying Professional PROFILE SUMMARY A certified Meta lead trainer with over 8 years of experience in training facilitation, coordination, and administration. I have extensive experience in Meta advertising, having worked in the industry for over four years. During this time, I worked as a Meta Community Senior Trainer at Teleperformance, where I was involved in the Meta Boost program. My responsibilities included facilitating workshops and Meta Boost events, leading virtual and in-person training sessions, and sharing best practices and strategies for businesses looking to improve their Meta advertising efforts. I have experience working with SMBs and digital marketers across Sub-Saharan Africa (SSA), the Middle East, and North Africa (MENA) regions. I have a track record of managing successful campaigns and am passionate about helping businesses grow. As an exceptionally skilled communicator, I can break down complex concepts into simple terms that are easy to understand and apply. With my expertise and approach, I am a valuable addition to any team looking for a professional who is knowledgeable in Meta (Facebook) business solutions. In-depth understanding of customer service, training logistics, training techniques, and technologies, audience dynamics, adult learning styles, and ability to adapt training content and presentation style across diverse audiences, having facilitated over 20 train-the-trainer sessions and trained over 15,000 persons across Sub-Saharan Africa (SSA), Middle East and North Africa (MENA) regions. CORE COMPETENCE Professional delivery of engaging virtual (webinars) and in-person training sessions across a variety of audiences of all sizes, adapting content to ensure its suitability and relevance to participants. Exceptional ability to break down complex concepts into simple terms that are easy to understand and apply. Experience creating training materials, including PowerPoint presentations, long-form pre-recorded training videos, and stackable content. Experience organizing training programs, coordinating communication, and effectively liaising between clients, technical staff, trainers, POCs, and various stakeholders to ensure the successful implementation of programs, reporting, and drawing sights from training data for managerial effectiveness and continuous process improvement. Experience coordinating and guiding conversations aimed at the cross-fertilization of ideas and networking among various stakeholders within and across industries. People management, able to effectively resolve conflict among teams, promoting a harmonious working environment, understanding, collaboration, and team spirit. Experience managing budgets efficiently, task and resource allocation, welfare coordination, feedback, and reporting. Unrivaled customer service, able to promptly and effectively address inquiries and challenges. Interpersonal skills, able to build relationships with trainers, trainees, and stakeholders, fostering positive learning environments and collaboration. Experience planning, managing, and executing training and professional development programs that foster equity, diversity, inclusion, positive work culture promoting mutual respect and a sense of belonging. Effectively managing diverse teams and a keen eye for strengths and competencies. Experience managing various training initiatives simultaneously, managing timeliness, paying careful attention to detail, and providing accurate documentation. Love for learning, commitment to continuous learning and growth to keep abreast of industry trends and best practices ensuring innovative and impactful training programs. KEY SKILLS Effective communication skills/ Public speaking/Relationship building Organizational and planning skills / Positive thinking/Team-work oriented / Decision-making / Reliability / Detail oriented/Critical thinking /Creativity / Motivated/Enthusiastic Research Skills/Writing Leadership/People management/Interpersonal skills Digital skills /Social media strategy/Digital marketing/Microsoft Office / Avid internet user. WORK EXPERIENCE Meta (Facebook) Lead Community TrainerDecember 2020 –June 2023 TLS Contact (Teleperformance) Liaised with line managers, POCs, and trainers to map out strategies for train-the-trainer (TTT) sessions, managed schedules to align with different time zones, and ensured that TTT sessions run smoothly. Facilitated TTT sessions for Meta training partners and trainers across SSA/MENA regions, and provided training guidelines and best practices to ensure that approved methods and standards were upheld across the board. Liaised with partner organizations to plan and organize training for SMBs and budding entrepreneurs who are supported by partner organizations. Delivered virtual training sessions (webinars) to SMBs and digital marketers across SSA/MENA on Meta Business solutions, social media strategies, and effective use of Meta technologies to boost business growth. Created training materials – slide deck, pre-recorded long-form training videos, and snackable content on Meta technologies, advertising best practices, and social media content best practices for SMBs. Hosted virtual open office hours in collaboration with my team for SMBs and digital marketers who use Meta technologies. Collaborated with other teams, line managers, and POCs, participated in weekly sync and brainstorming sessions to strategize on the implementation of training programs, engagement with partner organizations, and continuous process improvement. Partnered and collaborated with internal teams on the design, creation, delivery, and effective measurement of innovative training solutions. Provided high-level customer service to clients at all times. Hosted one-on-one coaching sessions for SMBs to address challenges encountered while using Meta technologies and provided expert advice to enable them to strengthen the online presence of their businesses, and drive awareness, engagement, and sales. I created and managed successful Facebook campaigns for businesses, and harnessed and submitted success stories. Served as the POC between Meta and Meta community who grow their businesses on Meta platforms. Meta (Facebook) Community TrainerJuly 2019 – November 2020 TLS Contact (Teleperformance) Facilitated workshops at conferences/events in Nigeria/SSA markets Attended and led webinars with team members on Meta product updates/training Collaborated with Meta Hub teams to organize and coordinate the logistics for workshops, conferences/training events Delivered weekly virtual webinars on the effective use of Meta technologies and best practices Ensured that all relevant policies and procedures were adhered to. Hosted virtual community conversations – guided conversations for SMB owners, founders, and senior marketing managers who use Meta technologies to network with other businesses in their market. Promoted the business value of Meta technologies through advocacy and education. Managed communications, event coordination, feedback, and surveys, and prepared reports to provide insights and actionable steps for continuous process improvement. Google Digital Skills Regional Training Coordinator October 2018- June 2019 MindTheGAp Google Digital Skills for Africa project aimed at reducing structural unemployment in Africa by providing introductory level digital skills training to SMBs, budding entrepreneurs, and job-seekers. Liaised with 6 lead and 6 support trainers across six states in the North Central region of Nigeria to plan, organize, and implement training programs in the region. Coordinated training activities – scheduled sessions, managed logistics, and ensured that trainers were set to deliver and the necessary resources were in place for successful training delivery. Collaborated with lead trainers to ensure that standard procedures and guidelines were adhered to and that training objectives were met in the region. Attended TTT sessions, collaborated, and partnered with line managers, program managers, youth organizations, and other regional coordinators to ensure synergy and effective project execution. Collected and documented success stories from participants who recorded significant growth in their businesses' online presence during this period. Successfully Partnered with youth-focused organizations, government agencies, civil society organizations, and religious bodies to plan, organize, and provide training for audiences of all sizes. Facilitated training sessions and organized activities such as quizzes and competitions where participants who emerged winners were rewarded with branded gift items. Assessed training venues to ensure compliance with approved standards thereby avoiding/minimizing both interruptions and technical/other glitches which may have negatively impacted training outcomes. Liaised with lead trainers to ensure proper documentation and timely submission of training reports. Submitted reports on successes, challenges, and recommendations for process improvements. Ensured proper and accurate documentation of training events, including attendants and testimonials from participants. Google Digital Skills Lead Trainer February 2017-September 2018 MindTheGap Led Google digital skills training activities in Nasarawa State, Nigeria. Planned, organized, and facilitated training sessions in collaboration with 4 support trainers while ensuring compliance with approved training standards and guidelines. Recruited volunteers to help manage training venues and maintain orderliness when needed. Managed budget efficiently and coordinated the distribution of training souvenirs. Collaborated with stakeholders in the state for successful training implementation. Partnered with state government agencies and other organizations to ensure state-wide coverage. Collated reports, including pictures and video testimonials collected from each training session, properly documenting and submitting such to appropriate authorities. Saw to the welfare of support trainers and ensured effective collaboration. Training Coordinator August 2015 -January 2017 Sharon Education & Training Planned and organized training activities in collaboration with university administrations in 20 universities across Nigeria Liaised with the Vice Chancellors and POCs from the various universities to plan, schedule, and implement training programs for university technical staff on installing and effectively using electronic whiteboards to facilitate academic delivery. Liaised between the universities and the Project Director to work out the modalities for the implementation of the training program. Coordinated communications between the relevant parties, and ensured proper documentation and reporting to the Project Director. Provided administrative support to Project Director. Managed budget and coordinated the distribution of resources to technical staff/trainers. Collated training reports, including installation and training pictures/videos for proper documentation and prompt submission to the management. Reported regularly on the welfare of technical staff/trainers. Organized strategy meetings between the university POCs and the management. Met regularly with the Project Director and technical staff/trainers to map out training implementation strategies, ensuring all parties were aligned with the program objectives. English Language Tutor June 2014 -July 2015 Grace and Honour Academy Taught the English Language based on the approved curriculum for junior secondary schools in Nigeria. Prepared lesson notes and assessments to test students’ comprehension and graded performance. Provided self-development and personal hygiene training sessions for students. Coordinated sports activities and ensured that students observed safety guidelines as approved by the school authority. Coordinated examinations, graded students' performances, and provided one-on-one coaching/counseling sessions for students as needed. Training/personal Assistant May 2010 -May 2014 Flames of the Spirit Ministries Assisted in the development of training materials, transcribed recorded training and presentations, proofread and edited documents for publication, and prepared and submitted reports. Provided administrative support to the executive, scheduled meetings and appointments, and monitored schedules. Coordinated communications between the training/executive team and POCs and ensured that necessary arrangements were made to ensure hitch-free training sessions. Coordinated and scheduled one-on-one coaching/counseling sessions, and liaised between the executive team and counselees, ensured that appointments were scheduled in a well-organized manner. Liaised with the technical team to ensure that training venues and necessary equipment were set up and that the equipment functioned properly. Assisted in the development of training plans, identified training needs, and contributed to the design of training programs. Arranged travels and traveled with the training/executive team Managed budgets, coordinated the disbursement of funds to relevant teams, and prepared and submitted financial reports to the executive. Proofread, edited, and supervised the publication processes of the book Optimum Pathways to Wealth Creation; coordinated all the financial aspects of the publication and made suggestions that were adopted by the executive team. Organized and attended meetings regularly with the training/executive team and contributed to process improvement initiatives. Trainee Counselor July 2009 -April 2010 United Global Resources (IT Training Institute) Provided one-on-one counseling sessions to trainees and prospective trainees, promptly addressing challenges and identifying suitable training paths respectively. Championed sales-focused interactions with clients and successfully closed several deals. Provided Excellent customer service at all times. Kept accurate record of interactions with clients and transactions carried out, details of inquiries and complaints, and actions taken. Liaised between trainees and the management. Volunteer Experience Teleperformance (TP) Women Ambassador December 2021-June 2023 TLS Contact (Teleperformance) Represented TP Women Nigeria at the regional level – Central Europe, Middle East, and Africa (CEMEA) where challenges women face in the workplace were addressed Attended virtual regional meetings and participated in conversations bordering on equity, inclusion, and diversity aimed at creating and enhancing a safe and conducive workplace for all. Organized dinner events aimed at celebrating the achievement of women in the workplace and special events such as IWD, providing a safe place for women to brainstorm on personal and career development initiatives. Organized training sessions on work-life balance and equity in the workplace, promoting a conducive work environment where everyone feels valued and respected. Thematic Lead, ICT June 2019 YALI Network Three-day YALI Network Summit themed - Paradigm Shift: Youth Inclusion in Government Policies for Sustainable Development Organized and coordinated conversations bordering on the development of ICT in the country, challenges, and proffered solutions. Documented all the proffered solutions, and prepared and submitted an executive summary to the YALI Network executives. Skill Acquisition Training Coordinator June 2017-June 2019 Pencil of Promise Initiative A non-profit organization that caters to the educational needs of underserved children and young adults in northern Nigeria Organized and coordinated skill acquisition training sessions for underserved children/young adults in one of the care facilities the organization serves. Liaised between trainers/trainees and the management. Facilitated training sessions on personal care and general etiquette. Ensured the successful implementation of the training programs, and prepared and submitted detailed reports to the management. National Youth Service Corps (NYSC) Biology Tutor March 2008 -March 2009 Taught Biology to 350 students based on the approved curriculum for senior secondary schools in Nigeria. Developed lesson materials and assessments to test students’ comprehension and graded performance Coordinated counseling, career, and self-development programs and held one-on-one counseling sessions with students providing guidance and tips for achieving academic excellence. Coordinated examinations, and grading of students' performances, and provided one-on-one counseling sessions for students as needed. Leadership positions Held Served as Platoon Vice President during the three-week NYSC Orientation program. Coordinated platoon activities during this period, including various inter-platoon competitions. Served as Corps Liaison Officer (CLO), and doubled as Chairperson, Corps Welfare Association (CWA) for Isa LGA. Together with 5 other members of the executive committee, saw to the welfare of 70 plus corps members in the LGA. Liaised between the school authority, corps members, and NYSC state headquarters, receiving and disbursing the local and state government allowances for corps members. Resolved conflicts and ensured conducive work and living conditions for corps members. Initiated the Award for Excellence by awarding 5 corps members in the LGA for outstanding contributions to the welfare of both students and corps members. Served as Vice President of the Nigerian Christian Corpers’ Fellowship (NCCF) for the LGA and organized several training sessions that were focused on cultivating an exemplary lifestyle. Served as Assistant General Secretary in one of the community development groups. Education Bachelor of Science Degree University of Nigeria Extracurricular Activities Assistant Secretary General, National Association of Zoology Students (NAZS), University of Nigeria, Nsukka Chapter – 2005/2006 Financial Secretary/Treasurer, Christian Union – 2005/2006 Secretary, Christian Union Missions group – 2004/2005 Certifications Meta Certified Media Planning Professional Meta Certified Media Buying Professional Meta Certified Lead Trainer HONORS AND AWARDS Meta Blueprint Certified Lead Trainer Award (2021) which distinguishes me as an official member of the Meta Trainers Network Special recognition by TLS Contact (Teleperformance) for dedication and commitment (2020) Most Outstanding Corps Member Award (NYSC), Isa LGA, (2009) Best Behaved Member Award, NAZS (2006) INTERESTS Business growth/ Research/ Training/Facilitation/ Writing / / Traveling / Swimming / Working out/ Hiking REFERENCE: Available on request