MOB: -
E-mail:-Address: H#2, ST#43/a, G-8/2,
Islamabad, Pakistan
Ammar Sheikh
Academic Qualifications
• ACCA (Association of Certified Chartered Accountants) From Skans School of Accountancy, F6\2,
Islamabad. (Partially Completed).
• CAT (Certified Accounting Technician) From UCI (University College of Islamabad) F8\2, Islamabad.
• Levels from ISAS (Islamabad School of Arts and Sciences) F8\4, Islamabad.
• Class 1 till 8 from Crailsheim Haupt-Schulle, Crailsheim, Germany.
Professional Experience
Safer Road Rescue / 24hours-towing (Big Time Management)
Currently working as a Senior Agent and Trainee Dispatcher from August 2023 to date.
Responsibilities involve aiding incoming calls, collecting customer information, and processing their
respective orders. Just been assigned to start dispatching those service orders.
ZK Communications
Worked as a Project Manager from July 2019 to August 2023.
Duties involved overseeing and instructing agents, enhancing and upholding quality standards, and
preparing weekly and monthly reports.
Redtone Telecom Pvt. Ltd
Worked as a Customer Care and Support Agent from June 2012 to December 2018.
Responsibilities encompassed addressing customer complaints, providing customer support, and
troubleshooting issues.
CabCall inc.
Worked as a Customer Service Representative From May 2009 to January 2012.
Job responsibilities included coordinating and securing cab reservations for American Taxi Dispatch.
Touchstone Communications Pvt. Ltd
Worked in Touchstone Communications from March 2006 to May 2009.
Titles held:
1. CSR (Customer Sales Representative).
2. SCSR (Senior Customer Sales Representative).
3. SSE (Senior Sales Executive).
Professional Skills & Achievements
-Fluent in English. Intermediate in German and French.
-Proficient in customer service and support.
-Trained and skilled at CRMs such as Zoho , Workiz, Hubspot and Diallers such as VIcidial, Ring Central
and Primo.
