Amith Kumar

Amith Kumar JP Nagar, Bangalore, India– 560078 E-mail:-Mobile: - EXECUTIVE SUMMARY Proficient and Results-driven IT Professional with a track record of contributing to business-critical initiatives with 12+ years of progressive experience in IT Solutions/Services &Consulting in various domains such as MANUFACTURING, LOGISTICS, FINANCE, BANKING & RETAIL. Core Competencies IT Infrastructure Management IT Consulting ITIL Processes Effectiveness IT Transition Management Customer / Vendor Relations Defining IT Operations Strategy PROFESSIONAL EXPERIENCE Company : Honeywell Technology Solutions Tenure : May 2009 – Dec 2015 Designation : Tech Lead IT Operations & Management for Global Finance:(May 2009 – Dec 2015) Accountable and Responsible for IT projects and operations in Finance group. Lead & coordinated daily IT operations support. Coordinated IT infrastructure enhancements. Ensured effective change management process across projects. Actively participated in IT transitions. Developed project schedules and tracked progress/milestones through recurring meetings. Handled communication for major incidents/outages Defined & coordinated implementation of 250+ IT security controls at vendor sites. Coordinated SOW changes for vendor IT operations on need basis. Team & Resource management Designed ticketing workflow for VPN B2B project. Implemented ITIL best practices for effective incident management at partner sites. Developed and maintained business relationships with stakeholders and partners. Managed Tier accountability meetings. Focal to drive Kaizens for continuous improvement. Participated in HOS initiatives/activities. Company : Mindtree Ltd Tenure : Jul 2008 - Apr 2009 Designation : Senior Engineer Client : Silicon Valley Bank Handled data related issues/requests in windows production environment. Fixed application/DB issues in coordination with development, DB and DW teams in the US & Offshore. Queried Oracle/SQL DB for data retrieval as per client requirements. User administration. Coordinated application enhancement requests. Coordinated change requests with development team. Pre-release testing in UAT environment. Functional testing of application and logging test cases in mercury. Company : MphasiS an EDS Company Tenure : Jan 2005 – Jan 2008 Designation : Software Engineer Client : Fedex European Services, EMEA Region (Logistics) Support Profile: Infrastructure Support.(Jan 2005 to Jan 2008) Supported Network and system issues of users in the EMEA region. Provided L2 support on virtualization issues (VMware) Assisted in ITIL process implementation after off-shore project migration. Monitored servers and router alarms using HP Openview (OVO) to ensure snag-free network and system operations throughout EMEA. Checked router interfaces to check errors, connected lines and log them in the ticketing tool. Initiated back-up for routers during down-time and coordinated with Network engineering team, Local ITD and Service providers till the incident closure. Manually tested router backups on weekly basis and sent reports to Service Providers, Local ITD and Network Engineering team. Application maintenance - SPOC for offshore team with development team in Brussels, Belgium Participated in functional testing of Apps based on test cases. Company : Infosys Technologies (On Contract) Tenure : Mar 2004 – Oct 2004 Designation: Helpdesk Executive (Infrastructure Support) Client : Tesco, UK Responsibilities: Handled support through Voice and Email for users located in UK and Ireland giving solution for their technical queries and problems. Good Exposure to Incident Management. Dealt with issues with respect to best practices from ITIL. Worked in Citrix environment. Supported Windows and other in-house applications. Managing users accounts on Windows active directory. Supported configuration issues and troubleshooting of mailing clients – Outlook and Lotus Notes. Trouble-shooting technical issues in mainframe printers and applications. Supported issues with Blackberry devices and application (Email Sync). Company : Krish Infotech Tenure : 2002 June - Feb 2004 Designation: IT Analyst Responsibilities: IT systems and application support on Windows environment. User account administration. Updated McAfee anti-virus &latest definition files through EPO server. Installation and configuration of MS office suite & Outlook Trouble-shooting of mail issues on Outlook. Worked remotely troubleshooting application and system issues via netmeeting. Installation and troubleshooting of network Printers. Co-ordination with hardware team to fix hardware & LAN issues. ACADEMICS: SSLC from St. Marys English school, Udupi affiliated to KarnatakaState board. Pre-University from Poornaprajna College, Udupi affiliated to KarnatakaState board. Bachelor of Commerce (Optionals - Computer Science) from Mahatma Gandhi Memorial College, Udupi affiliated to Mangalore University. Declaration: I, Amith Kumar, hereby declare that all the statements furnished are true and best to my knowledge. References: Available on request