Amit Suman

 Amit Suman Tel: -E-Mail- Professional Abridgement GloBibo (July 2017 – April 2020) (Sales Support Executive) Coordinating the sales team by managing schedules, filing important documents and communicating relevant information. Ensuring the adequacy of sales-related equipment or material. Responding to complaints from customers and give after-sales support when requested. Sarens Heavy Lift India Pvt Ltd (September 2011 – June 2017) (Email and voice) Taking escalations in order to close the customer complaint regarding the rented equipment. Responsible to provide end to end resolution of all complaints Taking feedback from the clients and share the same to the concerned department Tracking and informing the same to the client about the shipment / delivery FIS (September 09 – August 11) Sr. Associate (Email process) Worked for “TelefónicaO2 UKLimited”. Specialized in billing statements including Data usage explanation (Wi-Fi, 3G, HSUPA, GPRS, etc.), Text and media messages (International & Domestic), Voice Calls, etc. Report maintaining – Individual quality and productivity report, Team report, Tracking and updating the Quality mark down for fatal accuracy. Responsible to mentor new and existing advisors on floor about iPhone troubleshooting and billing maintenance. ACHIEVEMENTS: Awarded best SME for the month of November 2010 Professional Attributes Effective communication skills with the ability to build strong working relationship Self motivated team player and the ability to rapidly achieve organizational goals Ability to prioritize, multi-task, and deliver with regard to fast deadlines. Academic Credentials   10+2(Arts)CBSE2001 B. Sc (IT)National Technological University, Chattisgarh, India2004 Personal Vitae Father’s Name : Mr. H.S.Suman Marital Status:: Married Date of Birth: 17thJanuary1983 Languages : English, Hindi&Punjabi Present Address: GH-8/374, Paschim Vihar, New Delhi – 110087. Passport : Yes Typing speed: 45WPM DATE: ………………………Amit Suman