Amit Seth

AMIT SETH 150 A, Pocket – C, Mayur Vihar, Phase – II, Delhi – 110091 Phone No- Cell:- Email.- Work experience:- Savoy suites, greater Noida – (04 star property) (A Ascot group of hotels) (Feb 11 to jan 21) –Front office/Marketing - 60 room suites property 1. Operation Management: Co-ordinates and control the day, today operations of front Office, housekeeping, bell desk, security, kitchen, banquets, and maintained staff etc. 2. Organizing Events: This includes organizing various promotional campaigns, contests and related events and marketing. 3. Liaison: Maintaining good liaison with government authorities to ensure smooth business operations. E.g.: Local Police, E-Tax, and Licensing Authorities. 4. Regular monitoring of “competitors” activities. 5. Responsible for the implementation of Standard Operating Procedures for the smooth functioning of the operations & maximizing operating profits by building and maintaining efficient and effective team. 6. Maximize Profitability with adequate cost control. 7. Local Area Marketing to increase admissions to the hotel. Also to establish, not only as hotel but as an overall entertainment destination of first choice. 8. Discipline: Responsible for maintaining overall discipline and taking corrective actions among the staff. 9. Customer Management: Interaction with customers whenever required and handling the grievance and complaints to enhance customer’s satisfaction. 10. Training & Development: Managing Team Inclusive of operations, Housekeeping, Technical and the contractual security. Impart training to the new recruits and identify the gaps and recommend them for training. Hotel parkland - New Delhi - (A unit of parkland groups of hotel pvt ltd) – front office and marketing (Sep 09 to Feb11) – 1.4 yrs - 54 room property 1. Find ‘prospects and leads 2. Learn details about our products and services 3. Understand all the prospects needs, problems or wants 4. Explain how our solutions align with their pain points 5. Meet with potential clients and act as their consultant 6. Up-sell when appropriate 7. Plan and executive a daily system of sales calls to look after booking arrangements for individuals etc. 8. To make regular sales calls and maintain a systematic record of sales calls made with corresponding room nights books with various accounts. 9. Investigate leads and find out about them as much as possible before contacting 10. Consult with sales and marketing team to ensure the efficiency 11. Identify most important sales KPIs 12. Track and monitor your work 13. Prepare and present reports when needed 14. Attend sales educational events and seminars 15. Stay up to date with the latest sales trends HOTEL CONNAUGHT, - New Delhi.(A unit of prominent group of hotels) Assistant sales manager – 06 yrs (Jan 03 to aug 09) – 80 room property 1. Full responsible for looking after the marketing and other activities related to the marketing 2. Liaison with all other departments in order for the smooth operation of marketing/front office. 3. Local area marketing for the hotel savoy suites. 4. Training and development of sales team/front office INDIA HABITAT CENTRE, Habitat World Lodi Road. Habitat world- front office at New Delhi. – 3-½ year (July 99 to dec. 02.) ,58 room property 1. Be informed of daily room status. 2. Have detailed information regarding arrivals, their room requirements and expected departures of the day. 3. Check-up VIP reservations and issue VIP amenities voucher for fruits and flowers, beverages etc, and any other special requests. 4. Prepare all records connected with pre-registration for all arrivals. 5. Handle group/crew registration as per laid down procedures as well as individual arrivals. 6. Registering the guests and allocation of room on their arrivals. 7. Maintain statutory records of all arrivals and departures, vis-à-vis C-forms, A & D Register etc. 8.Room all arrivals using arrival errand cards. 9. Constantly update room racks and information racks. 10. Open guest folio without delay on the computer and transmit it through Shannon slips to other departments. Fariyas Group of Hotel:- Hotel Heritage Mumbai – 05 Months (Nov 98 to march 99) Interacting with both national and international client. Financial control of all outlets in hotel department Cost checking at parties. Qualification:- Educational B.Com (Hons) Calcutta University 1995 Senior Secondary Exam. I.C.S.E. 1992- (Don Bosco school) Technical NIIT 1996 SUBJECTS covered:- Basics, Windows 95, Excel, Ms Power Point, FoxBASE Professional (1998) 2year Hotel Management (cost and accounts) from DURGAPUR SOCIETY OF MANAGEMENT SCIENCE. W.B. Approved by AICTE, West Bengal Government. Extra Curricular Activities:- Active participation in different games at School and College Level. Languages Known:- English, Hindi & Bengali. Personal Details:- Marital Status:Married Date of birth : 04/04/78 Passport No.:T 872670 Expected Salary: Negotiable- Date: Place:New Delhi (AMIT SETH)