Amit Pant

Amit Pant House No: 1151 Sector-42/B, Chandigarh, 160036 Voice: -(Cell) E-mail:-Website: http://www.amitpant.com Skills       Effective Communication Team Management Writing/Content Development Technical Support and Customer Service Social Media Networking Email Management Professional Experience Full-time Freelance Professional on Elance/Upwork July 2009 - Till date http://www.upwork.com/o/profiles/users/_~01b8e9ca4c4fe5d11e/ Employment History Fidelity Information Services India Pvt. Ltd (www.fidelityinfoservices.com) Team Lead – Technical Documentation January 2006 – May 2009       As Team Lead, plan and track project progress and project milestone dates such as begin date, QA date, review date, print date, and distribution date Research, write, and edit online and print documentation for mobile solutions Analyze User Interface Specification (UIS) and Software Requirements Specification (SRS) documents to ascertain the type and number of documents to be created Interact with the Subject Matter Experts (SME) to constantly update the existing documentation Review the documentation for technical accuracy and correct language Test all completed end-user documentation against applicable systems and/or software. Quark Inc. (www.quark.com) Sr. Technical Writer September 2002—December 2005    Researched, wrote, and edited online and print documentation for QuarkXPress (Industry Leading Desktop Publishing Software and flagship product) and other products for a wide variety of audiences, incorporating department style and templates Tested all completed end-user documentation against applicable systems and/or software Provided inputs on improvements to existing documentation Page 1 of 2   Conducted training sessions on QuarkXPress 5 and 6 Provided online technical support to users of QuarkXPress and other modules Delta Information Services Technical Writer Feb 2001—January 2002    Authored and edited content for CBT (Computer Based Tutorials) and WBT (Web Based Tutorials) Collaborated with team members to develop corporate style for all Technologybased training products Re-purposed legacy test questions into discussion question format to promote and enhance instructor/student interaction when used in a classroom setting Education MBA, Punjab University, Chandigarh (2004) Bachelor in Commerce, Punjab University, Chandigarh (1997) Trainings Attended professional skills development courses in:       Communications and Presentation Skills Print Technologies Cross Cultural Communication Voice modulation and accent training The Appraisal Interview Skillful Selection Achievements/Rewards     Recipient of the following awards during the year- for meeting the departmental goals and objectives: Quark Guru Quark Ratan Quark Pro+ Quark Pro Strengths      Leadership qualities Team Player Effective communicator Strong Analytical Skills Strong Language Skills *References available upon request* Page 2 of 2