Amit Navale
$5/hr
Provide Technical Support through any means of communication to the Clients, End User, Customers.
RESUME
NAME : AMIT L. NAVALE Phone # : -
ADDRESS : Flat No:- 17, Rim-Zim Soc, E-mail :- Vijay Park,Opp.Roplas Co,
Sur.No.165/2, Pimpri – 411018
Objective
To work in a stimulating & challenging environment, conducive to growth and learning for optimum utilization of my skills.
Summary
Currently working as Consultant since May 2014 with Synechron Technologies, Hinjewadi.
Experience of overall 46 months of experience as Technical Support field.
Completed B.B.A in June 2008. Pursued ANIIT in Software Engineering from NIIT PUNE in June 2010 .
Experience Summary
1. May 2014 – Present (42 months)
Company: - Synechron Technologies.
Designation: - Consultant.
Job Profile:-
Installing packages, patching, upgrading and maintenance of operating system.
Daily task includes mainly resolve issues based on ticketing system using various tools like JIRA, Confluence,Atlassian,HP Service Manager.
Preparing WIKI run-book for any other new process or problem introduced.
Installation, System Configuration And Administration.
Attending Daily Health Check video conferencing call.
Monitoring servers and their applications.
Remotely support more than 2000 development and production Linux servers.
Change requests and Ticket Management Resolutions using JIRA tool.
File system administration of Linux LVM.
Escalate issues to Engineering team or Management as needed.
Preparing various Daily, Weekly and Monthly Reports.
2. January 2012 – March 2014 (26 months)
Company: -TATA Consultancy Services (BPO).
Designation: - Process Associate.
Job Profile:-
Handling Issues of Customer related to their loan account through various communication means by Email,Voice support.
Interacting and co-ordinating with various departments to resolve the issues and grievances of the customer.
Preparing Weekly and Monthly analysis of the overview of the queries and grievances received.
Providing immediate resolution on priority basis and striving towards customer delight using various tool like SFDC, CRM.
Training & Mentoring for the new joiners, providing them with the knowledge, know-how of the overall process.
Worked as a Quality Analyst in LBO (Back Office Unit), conducting audits on daily basis.
Create and Publish Daily & MTD Report.
To see that standards, processes, and policies are in place and carried out; to recommend and implement improvements to them, and to ensure that the people know about them.
Conducting Internal & Calibration Sessions, Briefing sessions for the outlier performers.
Preparing presentations on RCA Report on monthly for the SLA’s not achieved.
3. December 2010 – August 2011 (8 months)
Company: - Emporium Technologies Private Limited.
Designation: - Software Engineer (Support Services).
Job Profile:-
Creating New E-Forms as per the requirement provided by the clients.
Managing and Resolving Issues related to e-forms process.
Interacting with the client regarding requirements through mail communication.
Prioritizing issues and taking action accordingly.
Documenting the requirements and issues resolved, preparing track report of the following task.
Preparing Daily / Weekly report of issues resolved and new development processed.
Preparing QA reports after testing the new developments processed.
Academic Profile
Examination
Board/University
Year
Class
ANIIT
NIIT
2010
Fair
Bachelor in Business Administration
Pune University
2008
II
XII
Maharashtra Board
2004
II
X
Maharashtra Board
2002
II
Technical Competencies
Programming Languages Known
C#.net, ASP.net, SQL.
Operating Systems Known
Windows XP, Windows 7/8/10 & Linux.
Microsoft Tools
Microsoft Office, Visual Studio 2005.
Other Tools
HP Service Manager, Jira, CRM, Confluence.
Extra Curricular Activity
Participated as a Volunteer in III Commonwealth Youth Games Pune 2008.
Major Strength
Good logical, & Analytical Skill.
Keen Observer and Quick learner and good Listener.
Positive attitude, ability to work in team, under pressure and to lead by example.
Ability to work with in deadlines, i.e Time Management.
Area's of Interest
Web Designing, Technical Support, Trouble Shooting, Testing, Training and Development.
Hobbies
Playing badminton, Photography,Reading Technical Books.
Personal Details
Name Mr.Amit L.Navale
Father’s Name Mr. Laxman S. Navale
Permanent Address Flat no 17, Rim Zim Society,
Vijay Park ,Sur. No.165/2,
Pimpri, Pune 411 018.
Sex Male
Date of Birth 6th April, 1987
Nationality Indian
Marital Status Single
Languages Known English, Hindi & Marathi.
Place: Pune
Date: Amit L Navale
