Amit Kumar Tete

AMIT KUMAR TETE To obtain a position where I can apply the skills and acknowledge acquired, to utilize my skills and expertise to contribute my right for Organization I am involved. And to work in an atmosphere that is both challenging and requires constant learning and self-assessment. Contact Address H. no: 3686, Road no:8, Vidyut Nagar, BHEL, RC puram, Hyderabad-502032. Phone- E-mail- Skills Skills CRM Office Administration Typing Skills MS Office Customer Service Ratings 3/5 3/5 4/5 3/5 4/5 Work History Digominds | Hyderabad, Telangana |Internship |SEO| Apr 2020 – Jan 2021.              Conducting on-site and off-site analysis of your clients’ SEO competitors. Using programs such as Google Analytics to compile regular performance reports. Assisting the content team in the creation of high quality, informative SEO content. The creation of on-site and off-site SEO strategies for clients in various industries. Carrying out detailed keyword research according to the latest keyword strategies. Keeping up to date with the most recent developments in Search Engine Marketing (SEM). Paying particular attention to any significant Google algorithmic changes. Provide creative ways to expand our online content presence, as well as using analytics in the formulation of a content strategy. Implementation of SEO strategy which improves organic search ranking. Performing keyword research in coordination with business objectives. Using Basic SEO technical knowledge HTML, CSS, Google Analytics, webmaster tools, back- end SEO and various online SEO tools. Performing SEO analysis and recommendations in coordination with elements and structure of the client’s website. Keep abreast with white hat and black hat tactics so as not to violate search engine guidelines, client communication and reporting. My Home Construction Pvt Ltd |Helpdesk Executive| Hyderabad, Telangana | Jun 2016 – March 2020.          Taking care of facilities of the site and ensuring outstanding customer care at all times. Maintains a friendly, cheerful and courteous demeanours towards owners. Courteously and accurately answers inquiries from potential residence. Responds to telephone and in-person inquiries regarding complaints, Apartment information and their concerns. Uses suggestive selling techniques to sell flats or rental, increase occupancy and revenue. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of owner’s satisfaction and quality service. Build strong relationships and liaise with all other department's especially housekeeping, facilities department etc. Performs other duties as assigned, requested or deemed necessary by management. Ensure Front office log book and complaint log book is always updated and actioned upon and take responsibility in the absence of the Duty Manager. Turbo Seals Machinery |Admin| Hyderabad, Telangana | July 2013 – May 2016.     Accurately planned and organized schedule of orders while projecting daily, weekly and monthly due dates. Obtained materials from warehouse to weigh up, package and prepare for shipping. Prepared shipping documentation and manifests for domestic and international shipping. Coordinated with customers (internal and external) for order modifications, discrepancies and due dates. Knoah Soultions|Customer service executive| Hyderabad, Telangana | Feb 2008 – Sept 2010. Client DHL Courier Services            Nature of the work is to assist the customer with the queries regarding the courier service through e-mail or chat. Assisting the customer around the world with transit time, rate quote, pickup-schedule, tracking and delivery assistance, shipping advice, lost shipment, complaints etc. Worked for the Priority Desk Customer Service queue and will follow-up the customer this the query is resolved. On request of customer, we contact the respective service centre to find out the status of shipment. Was handling the customer with the two window chat. I was the only one in the team, handling a separate queue of DHL Global Mail. Training to the new joiner’s. Respond inbound customer e-mails, provide highly detailed information on company’s various programs and services, and get back to customers in a timely manner. Problem resolution with customers in regard to any issues that arise in regard to future or previous job scheduled. Customer satisfaction follow-up survey chats, as well as daily customer confirmation chats. Doing research, prioritize and resolve customer issues in timely and accurate fashion. Education Summary CCNA Oct 2020 Zoom Technologies Digital Marketing Feb 2019 –May 2019 Digominds| Madhapur| Hyderabad. ITI(Fitter) June 2010- Dec 2012 Sharada ITI College|Saroor nagar | Hyderabad. B.Com (Computers) Jun 2004 – Aug 2008 Pragathi Degree College | KPHB | Hyderabad. Intermediate: MPC Jun 2001 – Mar 2003 Narayana Junior College| S.R. Nagar | Hyderabad. SSC Jun 2000 - Mar 2001 Jyothi Vidyalaya High School| B.H.E.L Township| Hyderabad. Hobbies • • • • Listening to music. Singing. Church Event Management. Playing Guitar. Personal Details: Name: Father’s Name: DOB: Marital Status: Amit Kumar Tete Late Isidore Tete 12-Mar-1986 Married.