Amit Kumar

 Mobile: +91 - +91 - AMIT KUMAR E-mail:-Profile Summary Result-driven professional with around Seven+ years of rich experience in IT Infrastructure Management, Systems Administration and Technical Support with proven ability to identify, analyze and solve problems to increase customer satisfaction. Career Objective To work in a progressive and growth oriented organization, which provides a conducive work environment that challenges technical skills, thinking & creativity with scope for self- advancement in line with the organizational goals. Work Experience Company :Innovatiview India Pvt Ltd.. Designation :System Administrator Joining time : Nov 2018 to till date Additional Project:-CCTV Project with Project and Operations team (Client Name-NTA) As a Technician and Project Coordinator. Create temporary Network environment for Projects. Job Responsibilities:- Firewall XG 210 Sophos Configuration, Maintenance & Support. Antivirus Sophos Central Endpoint, Seqrite Cloud Maintenance & Support HR-One, Biometric maintenance and support. EPBAX, IP Phones maintenance, Configuration and support. Configuring Microsoft Outlook 2010, 2013, 2016, 2019. Mail creation deletion and Management in G Suite. CCTV (DVR & NVR, IP Camera’s) Access with InstaOn Cloud (Android & iOS) application Support. Handling day-to-day technical queries & providing technical support to users Manage network printers and Scanner sharing. SQL Data Backup & Restore Manage ISP Issues with ISP vendors and coordination. Maintaining and managing users in Windows Server 2012 R2 Active Directory FTP server creation and control. Print Server creation and control. Performing and managing Backups of Data. Visitor Management app control & management. Installing software and hardware component & troubleshooting desktops, laptops, printers issues Manage wireless devices password and access management. Installation, maintenance and troubleshooting Antivirus Software. USB and storage access, Download the latest updates and configuration. Administering Inventory sheets of Desktops, Laptops and all IT Assets. Remote assistance to users by Remote Desktop Services, VNC, Team Viewer, Anydesk. Analyze Problems & escalate to appropriate Levels Backup & Restoration client systems. Manage Helpdesk: receiving calls, Vendor coordination. Company :Tranistics Data Technologies Pvt. Ltd. Designation :Desktop & Server Support Engineer Joining time : Nov 2016 to Nov 2018 Job Responsibilities Installation Operating System, troubleshooting and maintenance Windows/ Windows Server /Mac/SQL Server 2012 & Client 2012 Handling day-to-day technical queries & providing technical support to users Manage network printers and scanners. Manage ISP Issues with our ISP vendors and coordination. User ID & OU creation/deletion, password reset in AD & DHCP control. File Server (RAID 5) installation and maintenance. Maintaining and managing users in Windows Server 2012 R2 Active Directory FTP server user creation and control. Performing and managing Backups of Data. Managing Bio metric access machines. ForiGate 100E Firewall device user management. Installing software and hardware component & troubleshooting desktops, laptops, printers issues Installing and managing file, VPN, DNS, DHCP, web, application environments. Manage wireless devices password and access management. Installation, maintenance and troubleshooting Antivirus Software. USB and storage access, Download the latest updates and configuration (Seqrite Endpoint Security 7.2). Configuring Microsoft Outlook 2010, 2013 / Outlook Express, Mozilla Thunderbird. Administering Inventory sheets of Desktops, Laptops and all IT Assets. Remote assistance to users by Remote Desktop Services (MSTSC), SCCM, VNC, Team Viewer, Windows Remote assistance (MSRA). Responsible for providing IT assistance to include application, software support, Windows & server. Responsible for the implementation, support, administration and management of Windows NT/2000/XP/Win7/Win8/Win10 workstations Management of user accounts and access controls to client data. Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications. Analyze Problems & escalate to appropriate Levels Backup & Restoration client systems. Manage Helpdesk: receiving calls, Vendor coordination. Company :Progressive Infovision Pvt. Ltd. (Client Site - Axis Bank) Designation :Desktop Engineer (L1) Joining time : April 2016 to Oct 2016 Job Responsibilities Installation Operating System, troubleshooting and maintenance Windows / Windows Server/Linux/Mac. Installation, maintenance and troubleshooting Antivirus Software. Download the latest updates and configuration (Symantec). Installation and configuration of Lotus Traveller mail and Worx(Secure) mail in mobile phones (Android & Iphones). Manage user call in ticket tool unidesk (Axis Bank Ticket Tool). Administering the Desktops & Laptops. Remote assistance to users by Remote Desktop Services (MSTSC), SSCM, Team Viewer, Windows Remote assistance (MSRA). Server ID creation/deletion, password reset. Domain and DHCP control Installing and managing file, VPN, DNS, DHCP, web, application environments. Responsible for providing IT assistance to include application, software support, Windows & server. Responsible for the implementation, support, administration and management of Windows NT/2000/XP workstations Management of user accounts and access controls to client data. Management of user accounts and access controls to client data. Configuring Microsoft Outlook / Outlook Express / Lotus Notes. Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications. Analyze Problems & escalate to appropriate Levels Backup & Restoration etc. Vendor coordination for any hardware failures. Manage Helpdesk: receiving calls, making tickets in queue, assigning tickets. Company:NR Technoserve (opc) Pvt. Ltd. Designation:Desktop Engineer Joining Time:Oct 2014 to March 2016. Installation, troubleshooting and maintenance Windows. Installation and maintenance of Computer, laptops & Printer. Third party vendor interaction. Provides Support for XP/Win7/2003 server, Operating System Platforms. Configured network printing, directory structures, security, and software Helping on-line & Offline Support Engineers, solve configuration problems related to Mails, Operating systems, desktop software, servers and all networking devices. Platform: Windows 98/2000/XP/2000/2003/Win7/Win8/Mac Company:M/S Park Network Pvt. Ltd.(Lenovo Service Center) Designation:Desktop & Laptop Engineer Joining Time:Jan 2013 to Sep 2014. Provide Laptop, Desktop, & All in One Desktop warranty services to consumers on On-Site. Installation and maintenance of Hardware Laptops, Desktop, All in One Desktop. Third party vendor interaction. Provides Support for XP/Win7/ Win8, Operating System Platforms. Hardware replacement of Laptops (Like; Motherboard, Keyboard, LCD, DVD Rom, All panels & etc.) Helping on-line & Offline Support Engineers, solve configuration problems related to Mails, Operating systems, desktop software, servers and all networking devices. Platform: Windows 98/2000/XP/2000/2003/Win7/Win8 ACADEMIC QUALIFATION: Bachelor of ARTS (B.A) From Dr. Bhim Rao Ambedkar University Agra Senior Secondary from (U.P Board); Matriculation from CBSE (New Delhi). Technical qualifation MCITP (Win. Server 2008 R2 ) From IIHT Noida Three month training with Lenovo Service Center One year Diploma in Computer Engineering(PDHN) from GLB Academy Ghaziabad U.P PERSONAL DETAILS Father Name:Padam Kishore Mother Name:Kamla Devi Date of Birth:02-June-1990 Gender:Male Marital Status:Single Languages Known:Hindi, English Hobbies:Physical exercise, Meditation Date: Place: (Amit Kumar)