Amit Jathar

 Amit R. Jathar 224, Shukrawar Peth, DakshinGangotri, Pune Email Id:-, Phone: -/- A seasoned IT professional with more than 6 years of experience in IT Infrastructure Management having expertise in Network Administration/Management and technical support for projects transition between onshore to offshore delivery center in the field of IT/Telecom/Services/Consulting. Also, have an onsite experience for working on some technical assignments in Netherlands for my current employer; looking forward to contribute to an inspiring technology role with IT (Application/Product development) & Services Company. Areas Of Expertise Routing & Switching Server Management & Administration Network Management Planning & Designing Network Infrastructure Remote Infrastructure Management Storage, Backup & Restore Services Enterprise Security Management IT Risk Assessment Facility Management Analytical Ability Proactive/Industrious Certifications Windows 2000 Professional (MCP) Windows 2000 server Windows 2000 Network Environment MCTS: Windows 7 Career Highlights Accountable of the 100% system uptime (24x7) & optimal performance of the business critical network infrastructure Skilled in installation and configuration of Active Directory on Windows 2008/2003platforms, ISA , Exchange 2003,Configuring DHCP, DNS , RAID levels and Backup EXEC on Servers, setting up printer networks and managing Anti-virus solutions. Excellent interpersonal, communication and “Call to action” skills. Solely handled the entire Web Based ticketing system for the Netherlands, UK and Germany servers. Career Progression Support 305 Support Desk Engineer July 2016-Mar.2017 Nityo Infotech Services Pte .Ltd. System Administrator Sep.2015 –Oct 2015 Ozone Info Engineering Pvt Ltd. Sr. Client Support Engineer March2015-July2015 IMSI India Pvt. Ltd. (The Bank of New York Mellon) Remote support L2 Apr.2014-Sep .2014 Suma Soft Pvt. Ltd, Technical Support Engineer July 2013 –Dec 2013 Adecco IndiaPvt.Ltd. (ATOS India Pvt.Ltd), Pune System administrator L2 Jan2013 – May 2013 Frames Process & Energy Systems India Pvt. Ltd.System AdministratorAug.2009 – Jan 2013 ABC EnterprisesSupport EngineerMar.2008 – July 2009 Softenger (India) Ltd.Wintel System AdministratorApr.2007 – Mar.2008 Akon InfosysSystem AdministratorMar.2006 – Mar.2007 CMS Computers Ltd.FMS Support EngineerMar.2005 – Mar.2006 Academics& Certification B.Sc. from PeriyarUniversity (distance education) EC-council's Ethical Hacker version 7.1 course. Advance Diploma in computer hardware & networking from Jetking Pune Windows NT Certification from Global InfoTech MCSE 2000 Certification from DelphiComputechPvt.Ltd. Diploma in Enterprise Network from Delphi Computech Pvt. Ltd.Red hat Linux Certification from IIHT in 2005 Technical Skills Summary Operating System Windows( XP, 2000, Vista, 7),Windows 3.11(for workgroup),MS-Dos, Windows 9x Novell NetWare 3.11, Novell NetWare 4.0 ,Red hat Linux Microsoft Technologies Active Directory, DNS, DHCP, WINS, FTP, RAS, DFS, RIS, Terminal services, Software and patch updation server(WSUS), basic knowledge of SMS server Web Servers IIS Mail Servers MX Exchange 2000 /2003 Security Server Mac Café , Semantic Proxy servers ISA 2004, Analog Proxy Antivirus servers Norton Corporate 8.0 Backup MS Backup, Basic Of Tivoli, Basic of CA Firewall ISA 2004 Routers Cisco Router 2500 Switches Cisco Catalyst Switch 2950 Others Cabling Network, Network printing using HP printers, Helpdesk management, Windows Alert mechanism Professional EXPERIENCE: Support 305 Support Desk Engineer July 2016- Mar.2017 Support 305 is south Florida based IT company Working remotely and supporting day to Miami and New York based clients in their routine operations Working on connect wise ticketing based system as per ITIL process. Working on Labtech tool which integrated with active directory and our client based Installation & Administration of Windows server 2012/2008/2003 /2000, Active Directory Service. Supporting Office 365, Windows 7, 8,10 clients. Responsible for performing system admin activities to support our clients. Nityo Infotech Services Pte .Ltd. Singapore System Administrator Sep.2015 –Oct 2015 Installation & Administration of Windows server2008/2003 /2000, Active Directory Service. Microsoft Server Patch Management, Deployment Troubleshooting of Server issues. Ozone Info Engineering Pvt Ltd. (INTERNATIONAL BIOTECH PARK LTD) , March 2015–July2015 Sr. Client Support Engineer Installation & Administration of Windows server2008/2003 /2000, Active Directory Service. Microsoft Server Patch Management, Deployment Troubleshooting of Server issues. IMSI India Pvt. Ltd. (The Bank of New York Mellon) , April 2014 –Sep.2014 Remote support L2 Server O.S support worldwide through Remote tools (Altiris, WebEx, and RDP). Resolving problems related to all types of server (win 2003/2008) & client O.S (win xp/7) issue, application & service error, connection issue. Worldwide Network data flow managing, monitoring, log maintain. and Backup Troubleshooting on Cisco VPN client issue, LYNC 2010, Share Point, Jabber Cisco client, Citrix Publications & SSCM. Functional expertise in Application troubleshooting and implementing. Troubleshooting routine problems on Microsoft Forefront, Cisco VOIP, Patch Management and maintenance of error logs. Deploy security updates (Windows/Antivirus) Manage User, Computer, Group accounts and Domain in Windows Server 2008 Active Directory based environment. Ticketing management system(BMC Remedy) handling & monitoring Try to meet team goal 100% of agreed upon SLAs in all categories & Shift management. Suma Soft Pvt. Ltd, July 2013 –Dec 2013 Technical Support Engineer Client: Axis Point Inc. Work profile: Microsoft Server Patch Management, Deployment &Testing -900 servers. WSUS & Shavlik technology (VCenter Update Manager product) for Patch management. Active Directory & Exchange Administration. Direct co-ordination with Client / End User. Adecco IndiaPvt.Ltd.(ATOS India Pvt.Ltd), Pune Jan2013 – May 2013 System Administrator L2 Key Functions: Management of 8,000 servers. Working as per the ITIL process. Commission and Decommission of servers. Handling ticketing tool system HP service center and follows ITIL Process. Monitoring Hardware related issue and coordinating with vendor for rectifying them. Management of HP DL/ML, Dell, IBM series servers. Monitoring servers log to insure server availability. Resolving issues as per SLA. Disk Management checking disk related issue page file, disk full. User management addition and deletion of user from Active directory. Read/Write Access Management for Domain Users. Installation of software’s on servers. Working on Incident, Change, and Problem management as well as on Critical, High Priority Hot tickets. Creation of Retro, Urgent, Technical/business, pre-approved RFC and working on it. Server Build. Management of DNS,DHCP. Management of File Server. Patch Management and report generation for servers. Troubleshooting problems. Management & Installation of Antivirus server (MacAfee). Frames Process & Energy Systems India Pvt.Ltd. Pune Aug.2009 –Jan 2013 System Administrator It is multi discipline project oriented organization which sells, designs, delivers and commissions complete (process) systems for the upstream oil and gas industry worldwide. I am closely working with the technical team in Netherlands by providing Remote Infrastructure Management and even visited Netherlands for Technical assignments. Key Functions: Installation & Administration of Windows 2003 server, Windows 2003 exchange server, Active Directory Service, IIS Server. Installation of Windows & Administration of XP Professional. Handling LAN Management and WAN Management Installation and troubleshooting of Desktop Machines Performing regular update of Antivirus definition on every desktop. Remote support for Desktop Machines in Netherlands. Troubleshooting of Server and Desktop PC Installation of Network printers Conducted daily/monthly Backup using Symantec Backup Exec Version 11d License management ABC Enterprises, PuneMar.2008 – July 2009 Support Engineer ABC Enterprises is a service provider who is serving to corporate clients on EDP departments where I was managing corporate clients Key Functions: Installation & Administration of Windows 2003 server, Windows 2000 server, Active Directory Service. Installation and troubleshooting of Desktop Machines Troubleshooting of Server and Desktop PC Softenger (India) Ltd, PuneApr.2007 – Mar.2008 Wintel System Administrator Client: Citi Technology Services, Mumbai Designation: Wintel System Administrator Project: I was working with Global WebadminSupportTeam. Our team is responsible to support Citigroup’s Webadmin application which was integrated with Ads and which based upon IIS servers and SQL server, spread all across globe. Team is responsible to handle more than 80 servers and maintain the application with USA based team. Key Functions: Installation & Administration of Windows 2003 server, Windows 2000 server, Active Directory Service and IIS Server. Actively participated in the application management with DBA’s. Akon Infosys, PuneMar.2006 – Mar.2007 System Administrator Client: Build online (CTSpace) Software Ltd Pune. Key Functions: Conducting Installation & Administration of Windows 2003 server,Windows 2000 server,Red hat Linux 4.0 server,Active Directory ServiceandIIS Server Installation of Windows XP, 2000 Professional also installation of VMware based images of XP and 2000 Pro. Installation of Linux based client Fedora 8.0 Executing LAN Management and WAN Management Oracle Installation on Windows platform Installation and troubleshooting of Desktop Machines Troubleshooting of Server and Desktop PC Installation of Network printers CMS Computers Ltd., PuneMar.2005 – Mar.2006 FMS Support Engineer CMS Computers Ltd is a leading IT and IT solutions provider in the country offering wide range of solutions and services in strategic IT consulting, Networking, Training, Outsourcing, Platform delivery, Facility Management, Customizing & Implementing Solutions, onsite service & support, and Applications Management support. Client: Vishay Intertechnology Inc. Key Functions: Handling ADS, ISA2000, Daily Backup Operation’s Providing Facility Management to IT dept. Handling customer activity such as installation, maintenance of Servers, PCs, Network Printers LAN, WAN, & lease Line network. Maintaining escalation matrix, Vendor co-ordination, user training & awareness. Personal Info Date of Birth: 29th may 1978 Language Proficiency: Hindi, English. Marital Status: Single