AMITKUMAR GAJJAR
PERSONAL INFORMATION
AMITKUMAR GAJJAR
ul. Fundamentowa 45/47 m50 , Warsaw, 04-057, Poland
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-Sex M | Date of birth 12/12/1986 | Nationality INDIAN
JOB APPLIED FOR
PERSONAL STATEMENT
WORK EXPERIENCE
MARCH 2018 to TILL NOW
Client onboarding support
Customer Service Professional with almost 4 years of experience in telephone
customer service, including writing emails, sales, tech support, and customer care.
Familiar with the major customer service software, Conflict resolution, and possess
a positive attitude. Aiming to use my proven Skills to effectively fill the managerial
role in your company.
Call Center Representative
CINEMA CITY CINEMAS Sp.z.o.o ul.Fosa 37, 02-768 Warsaw. Poland
▪ Determines requirements by working with customers.
▪ Answers inquiries by clarifying desired information, researching, locating,
and providing information.
▪ Resolves problems by clarifying issues, researching and exploring answers
and alternative solutions.
▪ Fulfils requests by clarifying desired information, completing transactions,
forwarding requests.
▪ Maintains call center database by entering information.
▪ Knowledge of working on NCRM.
▪ Maintaining customer profiles on GUI and update the details based on
customer requests.
▪ Clarifying the payment issues on customer membership.
▪ Knowledge of working on Stored Value Solutions tool.
▪ Tracking payment on Verifone Webcom tool.
▪ Working on Vista cinema ticket booking tracking system.
AUGUST 2020 to Jan 2021
Customer service professional
Sitel Polska Sp. z o.o. Warsaw Poland. ul. Wołoska 7, 02-675 Warsaw
To be an effective communicator via telephone and email to ensure all complaints
are acknowledged in a timely manner and customers are kept information
throughout the complaint process.
To manage the resolution of customer complaints, within given timescales.
To be the first point of contact for all customer related issues.
To be able to use discretion and judgment, when dealing with a wide range of
situations.
Preparing comprehensive report on investigating.
Ensuring all relevant information is appropriately considered as part of the
assessment and all matters relevant to the assessment are adequately
considered.
Wherever is required escalate complaints to the higher department.
Knowledge of working on Zendesk.
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AMITKUMAR GAJJAR
JULY 2016 to MARCH 2018
MARCH 2015 to FAB 2016
DEC 2009 to JAN 2015
JUNE 2005 to JULY 2009
Housekeeping
Mr Clean Ajt Polska, ul. Torowa 13 Skawina, 32-050 Poland
Perform a variety of cleaning activities such as sweeping, mopping,
dusting and polishing.
Ensure all rooms are cared for and inspected according to standards.
Protect equipment and make sure there are no inadequacies
Notify superiors on any damages, deficits and disturbances.
Check stocking levels of all consumables and replace when appropriate.
Adhere strictly to rules regarding health and safety and be aware of any
company-related practices.
School Administrative
Bhavnirman Education Trust, Mount Victory
ATPethapur-382610 Gandhinagar, Gujarat.
Coordinating Meetings.
Coordinating inter-departmental communications.
Managing scheduling for school office.
Assisting teams with securing supplies.
Maintaining liaison with external agencies.
Primary
School,
Restaurant Supervisor
Rose vegetarian restaurant, 532/534 Kingsbury Road, NW9 9HH.
London, United Kingdom
Maintained contact with kitchen staff, management, serving staff and
customers' concerns were addressed.
Hired, trained, and supervised food and beverage service staff.
Utilized computers to track orders, manage inventory, and process payments.
English Teacher
Self employed
Teaching English.
Prepare coursework and assignments for classes.
Grade tests, essays and reports, and other writing assignments.
EDUCATION AND TRAINING
Year 2018
Year 2011
year 2010
year 2007
year 2004
year 2002
M.B.A from Wyzsza Szkola Gospodarki Euroregionalnej POLAND
P.G.D.B.M from Oxbridge College LONDON
A.D.B.M from United College LONDON
B.A from Gujarat University
H.S.E from G.S.E Board
S.S.C from G.S.E Board
PERSONAL SKILLS
Mother tongue(s)
Gujarati
Other language(s)
English
Hindi
Polish
Communication skills
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
C1
C1
A1
C1
C1
A1
C1
C1
A1
C1
C1
A1
C1
C1
A1
▪ Good communication skills gained through my experience of customer service
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AMITKUMAR GAJJAR
Organisational / managerial skills
▪ Leadership
▪ Time management skills
▪ Team-work oriented
▪ Excellent interpersonal and communication skills
▪ Good listener and communicator
▪ Enthusiastic and self-motivated
Job-related skills
▪ Physical stamina
▪ Willingness to learn
▪ A calming presence
▪ Positive Language
▪ Microsoft office proficiency (Word, Excel, Power Point )
Other skills
▪ Major English Literature
▪ Good knowledge of English and Basic Polish Language
Driving licence
LMV
ADDITIONAL INFORMATION
Personal Strengths
Hobbies
ANNEXES
▪ Quick learner
▪ Optimistic person
▪ Creative and versatile
▪ Responsible
▪ Punctual
▪ Hard working
Listening music
Watching film
Traveling
Cooking
▪I
agree to the processing of my personal data for the purposes
necessary for the recruitment process, in accordance with the
Personal Data Protection Act of 29 August 1997 (Journal of Laws of
2002, No. 101, item 926, as amended).
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