Amit Dubey

AMIT DUBEY Greater Noida West, Uttar Pradesh – 201306 📞 - | ✉️- PROFESSIONAL HEADLINE Account Manager | US IT Recruitment Expert | Technical Support & Training Specialist | Team Leader with 19+ Years in IT & Talent Solutions PROFESSIONAL SUMMARY Result-driven IT and recruitment professional with over 19 years of experience in IT support, technical recruitment (US process), stakeholder engagement, and team leadership. Skilled in managing end-to-end recruitment, SLA compliance, client communication, and performance improvement strategies. Strong background in technical training, federal hiring compliance, and vendor management systems (VMS). CORE COMPETENCIES US IT Recruitment & Federal Hiring People & Team Leadership Technical Support (Windows & macOS) SLA & CSAT Management VMS: Vector, Beeline, Covendis Resume Formatting & Compliance AI-driven Sourcing & LinkedIn Recruiter CRM, ATS & Performance Analytics PROFESSIONAL EXPERIENCE American Business Solutions Inc. New Delhi Account Manager Jan 2025 – Present Ensure compliance with state procurement policies and VMS protocols (Vector, Knowledge Services). Maintain and optimize pipelines for recurring, high-demand roles in state government. Format consultant resumes for compliance with state templates and standards. Negotiate rates and terms with consultants and subcontractors. Lead a team of IT recruiters: defined KPIs, performance tracking, strategy refinement. Cyberjin (Remote) Account Manager Jul 2023 – Dec 2024 Recruited IT professionals for federal contracts requiring active/eligible security clearances. Sourced via LinkedIn Recruiter and niche platforms across cybersecurity, cloud, and DevSecOps. Maintained a pipeline of TS/SCI-cleared professionals for DoD IT contracts. Conducted technical and clearance verifications for federal compliance. OptimHire Zirakpur Team Leader Aug 2021 – Jun 2023 Led recruitment lifecycle: sourcing, screening, and client management. Closed niche roles (Sr. Unity Developer) under strict timelines. Delivered weekly performance dashboards and recruiter coaching. Masters Support Tech Pvt. Ltd., Mohali Subject Matter Expert / Team Leader Jul 2014 – Feb 2020 Managed CSAT, AHT, and resolution performance analytics. Manage and handling technical trainings on Tier II/III and escalation support with resolutions on Windows and MAC Operating Systems, Printers, Scanners, Fax for US/Canada clients Trius Calling Solutions Chandigarh Team Leader May 2013 – May 2014 Provided level 1 and level 2 technical support for US and Canada Customers on Windows & MAC. Diagnosed and resolved all kind of software and hardware related issues on Windows, MAC and Android based systems iLemon Mobility Solutions Pvt. Ltd., New Delhi Sr. Executive (Technical) Mar 2010 – Jul 2010 Routinely exceed call-handling goals, closing an average of 60 calls daily (25% above quota) with a 75% first-call resolution ratio and an average talk-time of 5.5 minutes -- well below 7-minute goal. Diagnose, troubleshoot and resolve iSurf software and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems. TAM Media Research Pvt. Ltd. New Delhi Executive (Technical Support) Oct 2007 – Jun 2009 Diagnose, troubleshoot and resolve software’s of TAM & RAM installation, configuration and database related issues. Excel in asking probing questions and researching, analyzing and rectifying problems. Closed 95% of trouble tickets on the first call without escalation. Microsense Pvt. Ltd., New Delhi Wireless Network Engineer Aug 2005 – Sep 2007 Resolved escalated Wi-Fi and internet related issues via phone or by visiting onsite. Maintained and optimized wireless Network throughout the hotels and in guest rooms EDUCATION B.Sc. (IT) – KSOU, Mysore |- Diploma in IT (D.IT) – NIIT, Varanasi |- Higher Secondary (12th) – CBSE Board |- Secondary (10th) – CBSE Board |- TECHNICAL SKILLS Operating Systems: Windows (All), Linux, MAC OS Languages: C, C++, C#, Java, J2EE Scripting: Shell Web/Modeling: HTML, UML Tools: LinkedIn Recruiter, ATS, CRM, Google Sheets, MS Office (Excel, Powerpoint, Word, Powerpoint) PERSONAL DETAILS Date of Birth: 19-Dec-1984 Marital Status: Married DECLARATION I hereby declare that the above information is true to the best of my knowledge and belief. Amit Dubey Date: Thursday, June 19, 2025 | Place: Noida