I am a dedicated and performance-driven IT & Data Support Specialist with over five years of hands-on experience providing robust technical support and ensuring exceptional data management accuracy within fast-paced industrial and logistics environments. My career is built on a foundation of leveraging technology to solve practical business problems, enhance operational productivity, and maintain the highest standards of data integrity.
My expertise is sharply focused on two core areas: precision data management and efficient technical troubleshooting. In my role at Malik Automotives, I was entrusted with managing the company's inventory data ecosystem. This involved processing a high volume of over 100 data entries daily with a consistent 99% accuracy rate using MS Excel and Google Sheets. By implementing meticulous validation checks, I played a key role in reducing data processing errors by 20%, directly contributing to more reliable inventory tracking and decision-making. Concurrently, I provided comprehensive frontline IT support, proactively resolving an average of 15+ support tickets each week. My responsibilities spanned diagnosing and repairing hardware issues, configuring software, and utilizing Remote Desktop tools to offer immediate solutions, thereby minimizing downtime and ensuring seamless daily operations for all staff members.
Previously, at CJ Darcl Logistics, I honed my skills in client relations and operational coordination as a Computer Operator. I managed sensitive client accounts and ensured flawless data integrity through rigorous record-keeping. A significant achievement was processing 50+ daily transaction records with 100% precision, which was critical for accurate financial and logistical reporting. I also served as a central point of coordination between dispatch teams and clients, efficiently processing all delivery documentation to guarantee timely and accurate service, which strengthened client trust and satisfaction.
I am a fluent and effective communicator in English, with proven abilities in client management, cross-functional team coordination, and the rapid mastery of new software and technological procedures. My strengths in critical thinking, time management, and analytical problem-solving allow me to adapt quickly to evolving challenges and technological landscapes.
I am now actively seeking a challenging remote role where I can apply my unique blend of technical proficiency, analytical diligence, and a proactive work ethic to drive productivity, support team objectives, and contribute to the overarching success of a forward-thinking organization.