Amisha Chokshi

Hello , I have work experience of five years in technical support as a subject matter expert .

As a Subject Matter Expert, I advise and guide clients on a wide range of products, offerings, and services. I perform problem determination, resolve, and close incidents, or route them to the appropriate support level. I deliver IT services, ensuring timely issue resolution, coordinating service requests, and maintaining customer communication. I collaborate with IT teams and stakeholders to align service delivery with business needs, document procedures, monitor SLAs, and maintain ITSM systems. I contribute to driving improvements and conduct post-resolution incident reviews. I prioritize customer success, and foster personal and professional growth in a dynamic, inclusive environment.