AMIRA HARUNA Geologist
- - .Lagos 100273.
As a geologist with a zest for continuous learning and a flair for creativity, I am enthusiastically transitioning into IT support/customer service. My journey has been marked by a steadfast commitment to excellence.
In my pursuit of new challenges, I am eager to leverage my outstanding communication and organizational skills to provide exceptional customer experiences. My ability to listen attentively and articulate solutions clearly makes me an ideal candidate for roles that require direct customer engagement.
I am recognized for my reliability, strong work ethic, and my adaptability to swiftly navigate new tasks and environments. With a robust foundation in time management and computer proficiency, I am well-prepared to meet the dynamic demands of IT support roles.
Skills
Problem solving
Project Management
External communication
Critical thinking
Phone etiquette
Cold calling
Skilled multitasker
Interpersonal skills
Microsoft office
Customer services
Excellent time management skills
Contact Centers
Customer Satisfaction
IT Services
Inbound Marketing
Order Processing
Virtual assistance
Attention to detail and problem solving skills
Excellent written and oral communication skills
Strong organizational skills
Adaptability
Experience
Sales representative.
FORGET ME NEVER MEDIA. CALIFORNIA, US.
May 2024-
Conducted outbound calls to existing leads to introduce products/services and drive sales conversations.
Utilized persuasive techniques to build rapport, handle objections, address concerns, and move leads through the sales funnel.
Qualified leads based on their needs, budget, and authority, and scheduled follow-up appointments or demos as appropriate
Managed lead data in the CRM software ensuring accurate and up to date records.
Collaborated with sales, marketing, and customer success teams to ensure a cohesive customer experience.
Consistently met and exceeded daily, weekly, and monthly call volume and conversion targets.
_Key Achievements:_
Successfully engaged with 500 existing leads per week, resulting in a 25% increase in sales conversations.
Converted 30% of calls into scheduled appointments or demos, exceeding team average by 10%.
Demonstrated expertise in product knowledge and sales strategy, providing value to leads and driving sales growth.
Intern (Assistant B2B officer).
TOTAL ENERGIES HEAD OFFICE. Victoria Island, LAGOS May 2022-October 2022.
Compiled data updated spreadsheets, and produced timely reports.
Interacted with customers by phone, email and in person to provide information
Managed over 30 walk-in customers daily and over 100 emails and phone calls
Developed strong organizational and time management skills completing multiple tasks simultaneously
Gained practical experience with relevant software and technology.
Gained experience in customer service, problem solving and communication through daily interactions with clients.
Maintained a positive attitude towards customers when handling inquiries or complaints.
Intern
TOTAL ENERGIES LAGOS BLENDING PLANT, Apapa, LAGOS May 2022-October 2022.
Analyzed lubricant samples to ensure quality.
Sorted reports and organized files spreadsheets, and completed research.
Compiled data, updated spreadsheets, and produced timely reports
Collected, sorted, and input information into database system.
Maintained overall safe work environment and enforcement of safety procedures.
Frequently inspected production area to ensure proper equipment operation
Education
Bachelor of Science (B.Sc) in Geology and mineral science Kwara state university, Malete. Kwara
December 2023.
Certifications
Seismic Interpretation, PetroPlays International.
IT services.
MOBILITY
Willing to relocate.
DATE OF BIRTH
28th September, 2002.
STATE OF ORIGIN
Kogi state.
