Amira Dela Cruz

AMIRA DELA CRUZ GENERAL VIRTUAL ASSISTANT PERSONAL PROFILE A Registered Nurse in the Philippines who shifted to Freelancing and Entrepreneurship. Worked at a BPO Company for 6 years. Currently managing my own Cosmetics line. Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to better serve you as your dedicated Virtual Assistant. EDUCATION Bachelor of Science in Nursing Manila Doctors College (Batch 2010) Dean's Lister Awardee TRAINING Certified Freelancer (VA Bootcamp PH) Certified General Virtual Assistant (Lejit Online Academy for Freelancers Batch 4) CONTACT SMDC Grass Residences, Quezon City, Philippines- - www.linkedin.com/in/amiradela-cruz SKILLS Soft Skills: Communication, Time Management, Clinical Management, Office Management, Social Media Marketing & Management, Customer Service Skill, Calendar Management, Leadership Skill Hard Skills: Microsoft Office, Typing Skill (53wpm), Data Entry, Scheduling, Google Suites, Basic Design (Canva), Email Navigation (Gmail, Mailchimp), Social Media Navigation (Facebook, Instagram, Twitter, LinkedIn, Youtube, WordPress), Web Research The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results WORK EXPERIENCE Affiliated Computer Services of the Philippines, Inc. MARCH 2011 – JULY 2012 POSITION: CUSTOMER CARE SPECIALIST – (AMERICAN DENTAL INSURANCE ACCOUNT) Maintained and organized numerous office files Attend to inquiries about dental benefits and claims. Data entry to company’s own Records Database. EXL Service of the Philippines, Inc. JULY 2012 – FEBRUARY 2017 POSITION: NURSE ASSOCIATE (AETNA INTERNATIONAL- APPROVAL & CLINICAL CLAIMS REVIEWER) PROMOTED TO: QUALITY MANAGEMENT CLINICIAN Evaluate the calls and emails received by the nurse associates and grade them according to Quality guidelines of the company. Provide feedback and coach nurse associates regarding their quality performance. Review and evaluate Clinical information and documentation of Providers and Members. Lejit Online Virtual Assistance Academy MAY 2020 - PRESENT POSITION: GENERAL VIRTUAL ASSISTANT Skype Group Chat Moderator Assignment checking of students Canva assignments for postings Mailchimp handling Other Adhoc tasks