Amira Abdelkader

Amira A. Mohamed Cairo, Egypt • - •-• linkedin.com/in/amira-abdelkader-ciscm Logistics Operations Coordinator • Experienced supply chain professional with 18 years of experience driving cost-effective strategies. • 5 years of experience in fast-paced e-commerce environments, managing 9+ brands and 1,000+ SKUs across multiple international marketplaces including Amazon FBA (US, CA, UK, DE, FR, JP, AU), Cdiscount, and Groupon. • Improved shipment delivery accuracy to Amazon FBA by 97%, resulting in streamlined operations and increased customer satisfaction in 2 years (Ashford Point) WORK EXPERIENCE DHL Supply Chain • 01/2023 - Present Part of DHL Group, the world's leading logistics provider. Operations Manager • Implemented a unified tracking system and dashboards through cross-functional collaboration, which enabled insightful automated inventory reports for key stakeholders, enabling informed decision-making. • Optimized the control tower performance through the establishment of the supply chain and inventory management process SOPs, resulting in a 15% increase in streamlined communication and overall efficiency. • Develop and design digital solution proposals for the automation and optimization of supply chain functions leading a 75% increased efficiency by eliminating manual work. Ashford Point LLC • 09/2020 - 06/2023 US Apparel e-commerce company Remote Director of Logistics • Established a comprehensive documentation system, leading 97% accuracy in tracking inventory movements and resolving inventory discrepancies. • Contracted five inland carriers in the US improving the inland transit time for LTL & FTL by 70%. • Established a comprehensive documentation system, leading to an average of USD 5000 monthly reimbursement notes from Amazon through successful submission for shipment reconciliation cases on Seller Central. Kleem Organics Ltd • 11/2018 - 08/2020 Italian Cosmetics e- commerce company operating in USA, Canada, UK, Spain & France Remote Logistics Manager • Spearheaded B2B market expansion into Canada & Australia Marketplaces (Amazon FBA) in 2 month • Increased product quality by 70% by sourcing and engaging new manufacturers, ultimately raising product standards and customer satisfaction levels. • Successfully streamlined purchase order processing and invoice creation, reducing processing time by 30% and improving accuracy, which led to enhanced operational efficiency and cost savings. Cargill • 01/2016 - 06/2018 The largest privately held corporation in the United States Logistics Lead • Managed the logistical functions of the plant expansion project with a value of $125 million • Assisted the Project Manager in Optimizing the project performance through the establishment of the Project SOP, resulting in a 15% increase in streamlined communication and overall efficiency. Mantrac/Unatrac Group • 07/2008 - 12/2015 Caterpillar Exclusive dealer in East, West Africa & Levant Area Regional Inventory Control Supervisor • Managed a 68% reduction in regional excess stock through the implementation of various programs Regional Operations Coordinator • Achieved $ 5.2 million through shipping and invoicing offshore orders over five years United Arab Shipping Company (UASC) • 04/2005 - 06/2008 Customer Service and Documentation Officer • Oversaw administrative tasks for all client-facing correspondences, ensuring timely documentation and requests, resulting in 100% on-time project delivery and client satisfaction. EDUCATION B Com./Business Administration Alexandria University Vocational Diploma in Contemporary Logistics Eton University CERTIFICATIONS Certified International Supply Chain Manager International Purchasing and Supply Chain Management Institute Project Management Fundamentals New Horizon SKILLS E-commerce: 3PL Central (Extensive), 3PL management, Amazon FBA, Amazon Global Logistics, Amazon seller central, Amazon Vendor Central, Asana, C-discount, ChatGPT, Contract Negotation, G Suite, International Shipping, Inventory Analysis, Inventory Management, Logistics Management, Monday.com, SKUdrop, Slack, SoStocked, Supply Chain Management, TMS, Wechat, WMS, Xero Supply Chain Management: 3PL management, Demand forecasting to optimize stock levels, Efficient order processing and fulfillment, ERP Launch, Inventory tracking and management, Logistics coordination, Oracle ERP, Order Processing, SAP ERP Project Management : Cross-functional alignment, Interdepartmental Workflows, Risk Management, Stakeholder Communication Operations Management: Change management, DHL OMS data champion, Digital Transformation Strategy, Goal Setting, Performance measurement and Improvement, Process design, Resource Planning, SLA & KPIs development and implementation, SOP, Time and data management, Workload Analysis Accounting & Finance: Account reconciliation, Cash flow management, Invoice Validation, Payment Processing, Pricing and Billing