Amir Nasir

Personal Summary I possess ample experience of clerical support to senior managers and company personnel. Currently, I am employed at Royal Airport Services (Pvt.) Limited providing administrative support to various department. I have working experience of 06 years and capable of performing duties diligently. Academically, I am graduate in Political Science from University of Punjab. Contact Mobile: - Home: - Email-Gazi Road Lahore Pakistan Skills and Competencies Data Scraping / Processing Clerical function Record keeping Internet Browsing, Searching, Downloading, Windows Software and Hardware Installation Short Hand Writing and Typing course Word, Excel, PowerPoint. In Page Proficiency is MS Office Hobbies Internet, Books, Snooker Reference References Are Available On Request Amir Nasir Administrative Assistant, Clerical Administrative Clerk Data Entry Operator, Virtual Assistant Work Experience 2014 To Continue I have been working at Royal Airport Services (Pvt.) Limited, a Ground Handling Agency working across major airports in Pakistan. My main responsibilities include managing telephone calls, drafting correspondence for executives, keeping record of all documentation pertaining to executive office, noting the minutes of meetings and collecting the statistics as desired by senior management. I have been performing the special assignments as delegated to me from time to time. Work History Summary Passenger Service Agent, Traffic Assistant Terminal Lahore, Punjab 2017 - Current Watched weather and safety conditions to adapt routes and maintain standards. Followed strict delivery schedules and routes to deliver cargo and products on various types of vehicles according to tight timetables. Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations. Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations. Worked flexible hours; night, weekend, and holiday shifts. Served customers in a friendly, efficient manner following outlined steps of service. Used Microsoft Word and other software tools to create documents and other communications. Delivered exceptional level of service to each customer by listening to concerns and answering questions. Escorted handicapped passengers from terminal to aircraft. Oversaw ticketing, gate and ramp services. Announced flight status updates and information about gate changes over PA system. Hired, trained and motivated employees to provide exceptional passenger care and support. Checked in luggage and confirmed all carry-on items met federal guidelines. Instructed passengers on safety and emergency procedures and answered all passenger inquiries. Monitored security and maintained operational protocols. Tagged baggage and routed to appropriate location for loading and screening. Managed team member schedules and work assignments. Provided follow through on all calls with confirmations and dissemination of requested information. Prepared customer invoices, accepted payments and processed refund and cancellation requests. Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs. Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings. Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle. Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service. Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities. Arranged for group hotel bookings in collaboration with sales department for weddings and special events. Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills. Administrative Assistant, MT Clerk, Royal Airport Services Lahore , Punjab 2014 - Current Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance. Coordinated travel arrangements, including booking airfare, hotel and ground transportation. Organized weekly staff meetings and logged minutes for corporate records. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Processed invoices and expenses using MS Office, like MS Word, MS Excel, and Power Point to facilitate on-time payment. Drafted professional memos, letters and marketing copy to support business objectives and growth. Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors. Sorted and distributed office mail and recorded incoming shipments for corporate records. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Created detailed expense reports and requests for capital expenditures. Maintained staff directory and company policy handbook for human resources department. Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes. Created PowerPoint presentations for business development purposes. Coached new employees on administrative procedures, company policies and performance standards. Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service. Executed record filing system to improve document organization and management. Arranged rapid office equipment repair and maintenance with vendors. Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support. Handled client correspondence and tracked records to foster office efficiency. Maintained complex digital filing system for financial information. Processed invoices and expenses using MS Office to facilitate on-time payment. Tender Documents Handling, Vertex Medical Lahore, Punjab 2012 - 2013 Actively listened to customers' requests, confirming full understanding before addressing concerns. Resolved conflicts and negotiated mutually beneficial agreements between parties. Conducted research, gathered information from multiple sources and presented results. Used Microsoft Word and other software tools to create documents and other communications. Carried out day-day-day duties accurately and efficiently. Prepared a variety of different written communications, reports and documents to ensure smooth operations. Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness. Data Entry Specialist, Online Work Lahore, Punjab 2011 – 2012 Compiled data and reviewed information for accuracy prior to input. Entered numerical data into databases with speed and accuracy using 10-key pad. Evaluated source documents to locate information needed for each data entry field. Executed data verification to detect errors. Managed large data projects, including workflow scheduling, data entry and accuracy verification. Corrected any data entry error to prevent later issues such as duplication or data degradation. Completed data entry tasks with accuracy and efficiency. Obtained scanned records and uploaded into database. Added documents to file records and created new records to support filing needs. Identified data entry errors and reported to necessary departments. Kept optimal quality levels to prevent critical errors and support team performance targets. Data Entry Operator, Access Retail Lahore, Punjab 2008 - 2010 Scanned documents and saved in database to keep records of essential organizational information. Documents completed work in appropriate logbooks. Organized, sorted and checked input data against original documents. Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports. Applied data entry knowledge and skills to resolve indecipherable or garbled messages. Received incoming calls and handled data requests from internal stakeholders. Sorted documents and maintained organized filing process. Verified data files prior to entry to maintain high data accuracy. Other Experiences 07 Year experience as Administrative Assistant / Traffic Assistant at Royal Airport Services (2014 – Continue) 2 Year experience as data Entry Operator at Access Retail company (2008 To 2010) 1 Year experience as data Entry Operator at home (Home Base Jobs) Form Filling 06 Months experience of Tender Documents at Vertex Medical Lahore Key IT Skills and Competencies Proof reading documents to a high standard. Used to working office equipment and computers for long periods of time Identifying opportunities for administrative improvement. Able to efficiently work under pressure. In-putting data accurately and efficiently Windows Operating, Internet Browsing, Searching, Downloading, Windows Software and Hardware Installation Academic Qualifications Masters in Political Science, (Punjab University Lahore Pakistan) Continued Graduation 2013 To 2015 Political Science, Punjabi, Generalist (Punjab University Lahore, Pakistan) 12th Grade: 2006 to 2007. Inter Board of Intermediate & Secondary Education Lahore. 10th Grade: 2005 Board of Intermediate & Secondary Education Lahore. IT Course Office Management at Alfalfa College of Compute Science 06 Months. Short Hand Writing Skill Kasoor Shorthand Academy Lahore Pakistan (2014 To 2015)