Amir Lacount

 Amir A. Lacount 1673 S Kirkman Rd, Apt 326, Orlando FL 32811 | - |- Web Design | Application Development | Computer Networking | Help Desk | Customer Service | Communication Leadership | Organizational Skills | Staff Training | Information Analysis | Decision-Making | Notary Public Highly analytical and target-driven professional offering transferrable skills and expertise acquired from over six years of immersive and combined experiences in the field of IT and information security, working in both the civilian and military contractor worlds; reinforced with topnotch academic background in Computer Science. Former member of the United States Air Force for eight years, and possesses active Secret Security Clearance. Comprehensive understanding of the skills needed to plan and manage workload, assess and improve company performance as well as address inquiries and resolve complex issues. Exhibits stress tolerance, self-discipline and astute conflict resolution skills acquired from exposure to high-impact, strenuous military environments. Consistently awarded and recognized during military service for handling tight deadlines and following organizational directives with honor, near perfect attendance, and without any disciplinary actions. Career Accomplishments Demonstrates ability to implement technical directives and manage upgrade support projects, proactively spearheading resolution of technical issues. Displays technical expertise in the development of applications; currently with two applications available on the iOS Store, Beat Composer and Connect Four. Solid background in handling high-valued tasks; entrusted to monitor million-dollar worth of classified resources. Employs expertise, innovation, and creativity in providing excellent customer service, establishing harmonious relations with business partners and key clients/merchants. Possesses strong record of leadership and collaboration, serving instrumental roles such as Shift Manager and Team Leader, and training new employees. Acclaimed for successfully establishing own business for the last two years, exhibiting knowledge and skills to drive company growth. Holds stellar track record in military service, awarded with Armed Forces Expeditionary Medal, Global War on Terrorism Service Medal, National Defense Service Medal, as well as received Honorable Discharge with an unblemished four year military career and recognized by numerous leaders as an SME in security procedures. Working History Loop Flip LLC, FL2016 – present PROPRIETOR Single-handedly established and sustained the steady growth of business offering application development and domain trading. Successfully designed and launched two applications currently on the iOS store; to wit, Beat Composer and Connect Four. Homeland Intelligence Technologies, FL2012 – 2016 TECHNICAL SUPPORT TEAM Primary person responsible for supervising and analyzing sensitive information and technologies in various geographic locations around the world in support of diplomatic missions. Highly depended to enforce overall physical security and safety protocol standards in Pakistan. VeriFone, FL2014 – 2016 TECHNICAL SUPPORT ASSOCIATE Provides extensive assistance to the sites of Petroleum BP and Chevron merchants in troubleshooting technical issues with their POS transaction equipment by completing outbound calls. Dynamically executes regular software updates on POS transaction equipment of clients/merchants, and monitors and organizes their cases. United Health Care, FL2010 – 2011 CUSTOMER SERVICE REPRESENTATIVE Effectively served as the forefront for United Health Care policy holders and medical providers inquiring about policy information. Ensured an outstanding customer service by consistently monitoring and organizing United Health Care member policies. Military Engagements MacDill Air Force Base, FL | Nov 2009 – Mar 2010 CENTRAL COMMAND ALARM MONITOR MacDill AFB, FL | Aug 2007 – Mar 2009 LAW ENFORCEMENT LEAD PATROLMAN Al Dhafra, AB | Mar 2009 – Nov 2009 TASS (TACTICAL AUTOMATED SECURITY SYSTEM) OPERATOR Lackland AFB, TX | Mar 2006 – Aug 2007 LAW ENFORCEMENT PATROLMAN Academic Qualifications STRAYER UNIVERSITY AA in Information Technology 2016 – 2018 PINELLAS TECHNICAL COLLEGE Web Design 2014 – 2015 ANTHEM COLLEGE Computer Network Technician Diploma 2013 – 2014 Certifications NOTARY PUBLIC | 2014 COMPUTER NETWORK TECHNICIAN | 2014