Amir Aghili

 Amir Aghili Customer support Specialist/ Sales Chat Agent Professional Summary Experienced and skilled professional with a strong background in customer support, chat support and sales. Proven track record of providing exceptional customer service and effectively managing calls and chat interactions. Proficient in utilizing CRM systems to deliver high-quality support and achieve business objectives. PROFESSIONAL EXPERIENCE Natural Moreish Customer Support Specialist- Remote Location: Australia 2022 - 2025 • Engaged with website visitors through live chat, email and daily calls (50 on average) to promote products, answer product inquiries, and facilitate sales transactions. • Utilized persuasive communication skills to upsell and cross-sell products, effectively increasing sales revenue. • Collaborated with the sales team to identify potential leads and opportunities for conversion, resulting in improved sales performance HRK Game Chat Support Agent- Remote Location: United Kingdom 2019 - 2022 • Provided comprehensive chat support, email support and calls to customers, assisting with product inquiries, order assistance, and technical issues. • Resolved customer complaints and escalated issues to appropriate departments when necessary, ensuring timely resolution. • Maintained detailed records of customer interactions and feedback to inform product development and improve service quality. SKILLS • Proficient in call handling and chat support software and CRM systems • Excellent communication and interpersonal skills • Strong problem-solving abilities • Customer-focused approach • Ability to work effectively in a team environment • Sales and upselling techniques