Amir Aghili

AMIR AGHILI-,- - (Skype, WhatsApp) I’m Amir with 8 years of experience as a customer service/ customer support specialist. I have worked in different industries like IT and FMCG and am fairly familiar with all types of customers and approaches to dealing with them in order to serve them the best as a customer support specialist. EXPERIENCE OCTOBER 2021 – FEBRUARY 2023 CUSTOMER SUPPORT SPECIALIST, ROBOSIZE/CANADA-REMOTE Robotize was one of my favorite companies to work in. A product, designed based on novel technologies combing Art and AI. I had various responsibilities as a customer support and also data entry agent. - Call and email support for customers who just purchased the service and needed assistant on running and utilizing the service Demonstration of the services for warm leads on the website Assisting the customers in selecting the right service throughout the process Update the customers information on their page and resolve any probable issues Report malfunction and issues of the AI with the service Data Entry from customers inquiries to DB MAY 2018 – AUGUST 2020 CUSTOMER SERVICE AGENT NATURAL MOREISH /AUSTRALIA-REMOTE Natural Moreish is an FMCG company active in the Nuts industry, selling all types of nuts and dried fruit slices in Australia. I have been working there for over 2 years now. Responsibilities: - Responding to customers’ emails, calls and messages in online chats and resolve their issues in the first step and report to the sales manager. Full communication with the warehouse team to make sure about the accuracy and quality of deliveries Commutations with the couriers since setting up from the warehouse till being delivered and double checking the item with customers Helping customers over the phone to submit their requests - Transfer customers’ immediate issues to the manager and set meetings occasionally OCTOBER 2015 – MARCH 2018 ACCOUNT MANAGER/CUSTOMER SUPPORT EXECUTIVE, IRANTALENT.COM As a professional customer support Executive, I was responsible for VIP companies, associated with company size and the amount of purchase (Well Known companies in all industries). These companies needed more expertise support as they had used our services more than others. In addition, their users were significantly more so they had various inquiries and needs for support. I was also responsible for some of the international events including seminars and job fairs along with communicating with non-Iranian companies for sales purposes. - Daily follow-up and support with customers Set meetings for customer success and customer satisfaction Training the new customers to use the services properly Setting meetings with customers in order to present the recruitment services Communicate with international and multinational companies based both in Iran and outside of Iran in order to sell recruitment services Weekly documentation and preparation of the required reports Taking part in seminars and job fairs for Sales and Marketing purposes EDUCATION- MS/ ENGLISH LITERATURE AZAD UNIVERSITY S&R BRANCH/TEHRAN-IRAN- ENGLISH TRANSLATION AZAD UNIVERSITY S&R BRANCH/TEHRAN-IRAN SKILLS • • • • • Persuasive Speaking Skills Adaptability Clear Communication Skills Negotiation Self-Control • • 2 Time management Attentiveness