Aminu Abiodun Baba

I am a Dynamic Customer Representative Service/ Virtual Assistant. As a Customer Service Representative, I have honed my ability to manage and resolve customer interactions efficiently and professionally. My experience involves handling a high volume of calls, emails, and live chats while maintaining a focus on customer satisfaction. I have consistently demonstrated strong communication skills, ensuring that every customer feels heard and valued.

I have excelled in analyzing customer concerns and providing timely, accurate solutions to meet their needs. My ability to identify the root cause of problems and deliver effective resolutions has earned me recognition for improving customer loyalty and satisfaction. Additionally, I have acquired in-depth knowledge of company products, services, and policies, enabling me to assist customers with detailed information and guidance.

In my role, I have consistently met or exceeded key performance indicators (KPIs) such as First Call Resolution (FCR), Customer Satisfaction (CSAT), and Average Handle Time (AHT). I have also successfully handled challenging customer situations with patience and diplomacy, turning potential conflicts into positive experiences.

As a Virtual Assistant, I have developed a wide range of skills that allow me to provide administrative, technical, and creative support to clients remotely. My experience includes managing schedules, coordinating appointments, and organizing email inboxes to ensure clients remain productive and focused on their priorities.

I have successfully managed data entry, maintained organized records, and prepared detailed reports to assist clients in decision-making. Additionally, I have experience in social media management, where I create, curate, and schedule content, monitor engagement, and adjust strategies to improve performance.

I have also contributed to project coordination, using tools like Trello, Asana, and Monday.com to assign tasks, track progress, and ensure deadlines are met. My research skills have enabled me to gather relevant information on various topics, compile insights, and deliver actionable recommendations to clients.

Throughout my role as a Virtual Assistant, I have demonstrated the ability to adapt quickly to new tools and technologies, ensuring seamless remote collaboration with clients and their teams across different time zones