Amine Aouissaoui

- Tunis, Ariana  Date of birth 18/08/1997 - Languages Amine Aouissaoui A highly motivated graduate in Computer Systems Security and Networks with a strong foundation in cybersecurity and cloud computing. I possess a comprehensive range of technical skills and hands-on experience in DevOps, DevSecOps, and technical support. Skilled in identifying and resolving customer issues, I deliver tailored IT solutions to enhance user satisfaction. I am eager to leverage my expertise to improve security, streamline operations, and provide exceptional customer experiences. Arabic Education English French German Computer Systems Security and Networks engineering From 2018 to 2024 TEK-UP University 08 Rue Newton, Ariana 2088 Cybersecurity Principles / Network Security / Cryptography and Secure Systems / Cloud Computing and Virtualization / Operating Systems Security / Secure Coding Practices / Penetration Testing and Ethical Hacking / Incident Response and Security Management Work experience certificates Certified Aws solution architect Certified AWS Cloud Practitioner I have also completed Red Hat training (RHCSA, RHCE) I have participated in HCIA Cloud Service training I have participated in Kubernetes and Cloud Native Associate (KCNA) along with Certified Kubernetes Administrator (CKA) skills Hard skills Cloud Computing, Networking, Docker, Kubernetes, Cryptography, linux, Redhat, Blockchain, Network Security, Cybersecurity Principles, Secure Coding, AWS, Azure DevOps, C++, Operating Systems Security, Penetration Testing, Incident Response, Security Compliance, Cloud Security, Security Assessment and Auditing Soft skills Problem-solving, Team collaboration, Effective communication, Project management, Critical thinking, Customer Relationship, Management Technical Support, Communication, Multilingual Proficiency Technical Support Assistant 2021 Topnet Tunis Provided Level 1 technical support via phone, email, and live chat, assisting customers with internet connectivity issues, router configurations, and accountrelated concerns. Diagnosed and resolved network and hardware issues remotely, ensuring minimal downtime for customers. Guided customers through basic system setups and software installations via phone and chat support. Assisted users in setting up Wi-Fi networks, configuring modems, and troubleshooting slow internet speeds. Documented recurring technical issues and contributed to an internal knowledge base to improve response efficiency. Provided customer education, ensuring users understood how to maintain a stable internet connection and troubleshoot minor issues independently. Technical Support Level 1 2022 TMI Sousse Delivered technical assistance across multiple channels (phone, email, live chat, and messaging platforms), resolving software and hardware-related issues for end-users. Diagnosed and troubleshot Windows, Linux, and macOS system errors, ensuring optimal performance and security. Assisted customers with email configurations, password resets, and software installations for enterprise applications. Managed and responded to support tickets using an internal ticketing system, ensuring timely and accurate resolutions. Provided remote desktop support, helping users navigate technical issues step by step. Walked customers through VPN setup, network connectivity troubleshooting, and device compatibility checks. Escalated unresolved technical issues to higher-level engineers while ensuring proper documentation of troubleshooting steps. Technical support specialist 2023 TMI Sousse Provided comprehensive IT support via phone, email, live chat, and remote assistance tools, handling complex issues related to network security, cloud platforms (AWS, Microsoft 365), and system administration. Assisted clients with account management, password resets, MFA setup, and security configurations for enterprise applications. Diagnosed and resolved server performance issues, cloud infrastructure misconfigurations, and software deployment errors. Provided troubleshooting for Microsoft 365 applications (Exchange, Teams, OneDrive, SharePoint), ensuring seamless user experience. Collaborated with network engineers and system administrators to resolve high-priority incidents affecting multiple users. Created and maintained technical documentation, troubleshooting guides, and step-by-step instructions to improve response times and ensure consistency in support. Conducted training sessions for new support agents, mentoring them on troubleshooting best practices and customer service techniques. Actively monitored and responded to internal help channels, assisting colleagues with technical challenges and sharing knowledge across the team. Engaged in performance analysis and customer feedback evaluation, providing insights to improve support strategies.