Aminat I. Oyiza

Highly experienced Customer Success professional with 7 years of tenure in the Aviation and Financial sectors, specializing in complex client management and strategic support operations. Expert at high-volume, multi-channel delivery (managing over 200 daily interactions) while maintaining exceptional service quality. Successfully designed and implemented new customer support frameworks that drove a proactive 80 first-contact resolution rate and maximized customer lifetime value through consistent identification of growth opportunities.